Change Management (or Change Enablement, depending on which ITIL version you prefer) provides a formalized way to consistently handle the changes required to improve IT services, IT and business operations and outcomes, and ultimately customer experience. Having a Change Management process has certain advantages, such as: For that reason, the smart thing to do is to have a proper workflow in place to address the three types of changes established by ITIL 4: standard changes, emergency changes, and normal changes.

A Configuration Management Database (CMDB) is a database that stores all the information related to your company's IT infrastructure. This includes hardware, software, applications, contracts, users, and the relationships between them. It can also capture information such as configurations or baselines, making it easier for agents to track changes in that environment.

Your IT inventory is not a once-and-done thing. Assembling it is only the first part. But once you have all your organization's asset information centralized, what's next? It's all about adding details, monitoring the assets' behavior, and using the information InvGate Insight provides you with in your favor. With an IT asset inventory in place, you can do things like: Linking assets to users so you know who owns them. Tracking your investments. Automating notifications and alerts. Mapping your assets' relationships.

Risk Management helps organizations identify, assess, and mitigate potential threats. It's part of a comprehensive IT Asset Management strategy, so you can use InvGate Insight to implement it. Moreover, the tool can automate multiple tasks to help you: See how InvGate Product Specialist Matt Beran configures Asset Health Rules and Smart Tags to boost Risk Management automation!

Building a service catalog is an absolute must to improve your company's IT self-service — and you can do it in just five simple steps! An ITIL service catalog benefits the business, consumers, and IT organizations alike, since it: In this video, InvGate Product Specialist Matt Beran walks you through creating a service catalog on InvGate Service Desk and highlights its differences from a service portfolio.

Learn how to create QR codes for Asset Management on InvGate Insight, and associate them with your IT inventory assets. Managing an IT inventory can be challenging, but using QR codes for Asset Management is a great way to make it easier. Raise your hand if you never found yourself opening a bunch of identical laptops just because you didn’t have the serial number from the one you needed at hand. With QR codes, those days are gone. Using QR codes for Asset Management allows you to scan them and access the data associated with a particular device on your ITAM tool effortlessly.

Someone just asked you for some software. What's next? Do you know what you own and what's available? Software License Management (SLM) is critical to IT Asset Management (ITAM) and is in charge of tracking, controlling, and managing the usage and distribution of software licenses within an organization. If you learn how to manage software licenses efficiently, you're in for a treat! The benefits of SLM are multiple and include.

Whether you’re auditing, detecting or addressing unlicensed software, or you want to measure software usage, InvGate Insights has what you need to slice and dice your assets to quickly sort the apps your people use. Let's see how to do it!

Remote controlling another user’s computer is a task that Service Desk agents perform frequently. To make this easy, InvGate insight has a built-in integration to take advantage of the various remote support options you might be using.

Running reports in our Asset Management Solution, InvGate Insight, requires you to simply run a query of your assets and then export. In this video, we will show you how.