Request our 30-day free trial to explore InvGate Service Desk's ITSM reporting capabilities: https://hubs.ly/Q02NdBq50.

Reporting is an essential part of an ITSM tool. It helps to have clear information about the performance of the service desk and the support team and thus make better decisions.

Help desk reporting capabilities often take the form of dashboards and reports, but what's exactly the difference between them? Can they be used interchangeably?

In a nutshell:

• Dashboards provide a general idea of the service desk data and team's work.
• Reports are the best option to capture the performance from a precise period and use a more complex data set.

See which service desk metrics adjust better to each ITSM reporting tool, and start measuring your help desk performance today!

Key moments:
00:00:00 Introduction
00:00:16 Service desk dashboards
00:00:50 Service desk reports
00:01:15 Conclusion

You can find more information on InvGate Service Desk here: https://bit.ly/473lDpA.

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