Operations | Monitoring | ITSM | DevOps | Cloud

Reporting is an essential part of an ITSM tool. It helps to have clear information about the performance of the service desk and the support team and thus make better decisions. Help desk reporting capabilities often take the form of dashboards and reports, but what's exactly the difference between them? Can they be used interchangeably? In a nutshell: See which service desk metrics adjust better to each ITSM reporting tool, and start measuring your help desk performance today!

This video explains Request for Proposals (RFPs), a crucial business document for major purchases and projects. Learn with us: RFP purpose How organizations use RFPs Key components of an effective RFP Benefits for both buyers and suppliers Tips for creating and responding to RFPs.

A service desk dashboard is your de facto control center for everything related to Service Management. It should be clear, detailed, versatile, and offer a single-glance way to get the necessary information. Otherwise, you risk mismanaging your IT assets and operations because you missed valuable data points. You need your ITSM dashboard to: See how you can fully customize your ITSM dashboard on InvGate Service Desk and start measuring your service desk KPIs quickly!

GRC is a comprehensive strategy that helps organizations manage risks, comply with regulations, and improve governance. In this video, we'll show you everything you need to know about GRC, from its benefits to the tools you can use to implement it.

We show you how to use Active Directory, Entra, Azure, Intune, and Windows features in InvGate Insight. Learn to sync users, manage cloud assets, track devices, handle Microsoft contracts, and deploy software. Learn how to effortlessly sync users, manage cloud resources, track devices, handle Microsoft contracts, and deploy software—all within InvGate Insight.

Done well, an ITIL Priority Matrix can decrease service downtime, improve customer and employee experience, and make request and change processes more efficient. In this video, we'll cover what a Priority Matrix is, how it works, and the pros and cons of using one. We'll also identify some essential concepts you need to be familiar with.

IT Inventory Management software, also known as Inventory Management systems or simply inventory software, consists of tools that enable you to track, manage, and monitor all hardware and software assets within your organization throughout their lifecycle. In this video, learn how to manage IT inventory, what an asset inventory should include, and the must-have features of IT inventory management software.

The US government has recently banned Kaspersky antivirus software. Starting September 29, selling the Russian firm's products or providing updates to any existing installations within the United States will be illegal. So, it'd be advisable to start searching for an alternative. Keep in mind that it should offer you similar capabilities, be in compliance with your business regulations, and fit into your IT budget.

The ITIL service lifecycle is a framework comprising all the processes needed to effectively manage the whole service lifecycle of any product or service offered by an organization. Its scope encompasses the entire lifecycle of IT services, from their initial concept to day-to-day management and operations and their final retirement. It is divided into five core stages or phases, each focusing on specific activities and processes.

Hardware Asset Management, or HAM, manages the hardware assets in your IT asset inventory. It's an essential part of IT Asset Management, monitoring your IT infrastructure (including desktops, laptops, servers, and network equipment) throughout its lifecycle, from procurement to disposal. A robust HAM strategy will play in your favor in multiple ways, including: Having a comprehensive SAM plan brings multiple benefits to your organization.