The concept of a software audit can be pretty anxiety-inducing. But we've found that it's a widely misunderstood practice, and if done right, it can help bolster your IT asset management practice. Here's how.

Matt Beran – host of our Ticket Volume podcast and InvGate product specialist – presented a session on “Co-creation of value: how to design IT processes that people enjoy” during the IT Evolution Week in Mexico.

Shadow IT poses a risk to any organization, but it can be managed with a few best practices in your IT asset management. Let's break it down. This video explores what Shadow IT is, why it happens, and how to keep it under control.

Discover and centralize everything you need to know about physical, virtual, and cloud assets on the same platform with InvGate Insight.

Enterprise Service Management (ESM) is the extension of IT service management (ITSM) principles and capabilities to other areas of an organization; Human Resources, Financial Services, Legal, Facilities, etc. This will typically include not only using the same processes or practices used in ITSM, but also the same technology (for example, tools such as InvGate Service Desk) as a means of work enablement.

Forget about time-consuming setups when migrating from one #helpdesk to another. You can do so in just a day with InvGate Service Desk! Whether you are migrating from another service or if it’s your first time with a Service Management tool, there is a lot of foundation data you’ll need to have at hand before starting. This step-by-step guide shows you how to import - or quickly create - users, a #servicecatalog, and a #knowledgebase.

5 minutes - that's all you need to set up your trial demo of InvGate Service Desk! Follow these steps, and get ready to explore the #helpdesk and experience firsthand what a good service it is. At InvGate, we’ve built Service Desk to provide you with powerful automation & smart ticket management tools to drive unmatched collaboration between users.

Google issued an emergency security update due to the severity of exploit CVE-2022-1096. A few days later, Microsoft joined the recommendation, advising Chromium Edge users to update their browsers as well. Therefore, if you haven’t already, you should check your browser details to check if it’s updated to version 99.0.4844.84 of Chrome or version 99.0.1150.55 or higher of Edge. Matt Beran shows you how you can find vulnerable devices across your inventory for proactive patching using InvGate Insight.

Learn how InvGate Service Desk can help teams coordinate semi-structured work where planning occurs during one stage of the workflow and tasks are fulfilled in another.