Zendesk is a popular customer service and communication software. Zendesk can create triggers for customer tickets. By forwarding Zendesk tickets to OpsGenie, you can notify users via iPhone and Android push notifications, email, SMS, and phone calls, track of the alert life cycle, escalate alerts, etc.

In this Webinar, Nancy Gohring, Senior Analyst at 451 Research, and Elik Eizenberg, CTO and Co-Founder at BigPanda, discuss IT Operations, Machine Learning and the importance of Transparency, Trust and Control so that IT Ops leaders and practitioners can choose the right tools to support their critical digital transformation initiatives.

As business applications shift from living on-premises to the cloud, it may not always be necessary to enable communication between user devices. In fact, preventing your clients’ user devices from contacting each other—part of a zero-trust network approach—could prevent a malicious cyber attack from spreading and costing clients major data recovery fees.

As an MSP, your first line of defense for clients is visibility. You need to know exactly which devices you’re protecting and how those devices are configured. You also need to know what your client’s users are doing out there in the cyber wilds. Without these insights, you’re flying blind in a crazy fast-paced world of threats and risks. In this one-hour webinar from ID Agent and Auvik Networks, we’ll demonstrate how what you don’t.

Most MSPs will agree that the majority of networking offerings out there are not built for the channel. This leads to poor support, cobbled together solutions, and poor management capabilities. In today’s cloud-dominated world, the network is more important to your clients than ever—it’s the gateway to everything they need.

All MSPs would like to have a higher level of standardization across their customer base. Standardization lowers support cost and reduces your customers risks. Standardization has become more important and more complicated as your customers security and compliance requirements have increased. TruMethods President Gary Pica will share a step by step process for building and administering technical standards across your customers technical environments.

Standard operating procedures—SOPs—are a well-known path to increasing efficiency in your MSP business. But where do you start? How do you organize it? You’ll find answers in this one-hour webinar with Nigel Moore, a former MSP owner who now coaches managed service providers in his Tech Tribe community.

Most MSPs will agree that the majority of networking offerings out there are not built for the channel. This leads to poor support, cobbled together solutions, and poor management capabilities.

Join Matthew Long and Richard Benwell live from the expo floor of Microsoft Ignite 2018. The Squared Up team are at Ignite both showing off the awesome things we do at our booth, and attending sessions, so in this Coffee Break we bring you all the latest news and events happening over the first three days of the conference.

Sensu enterprise customer Christopher Sabo shares the details of his Sensu implementation with Puppet, Docker and more at Netsmart Technologies.