Operations | Monitoring | ITSM | DevOps | Cloud

Mattermost guest accounts: Collaborate with people outside your organization while retaining control and privacy

For many organizations, messaging-based collaboration isn’t just the most efficient way to work with internal teammates. It may also be the easiest way to communicate with people outside your organization as well. When working with contractors, vendors, or partners, communicating and collaborating together in your messaging system helps streamline work. That’s why we’re happy to announce the beta release of Mattermost guest accounts as part of Mattermost 5.16.

Troubleshooting Web Application Performance Meltdowns: A Real World APM Use Case

Today, it’s a common practice to SSL-enable web applications and websites. It’s beneficial for SEO and it is also needed for compliance. Many regulatory compliance standards mandate that websites are using SSL certificates. A key part of SSL-enabling a website is the configuring the SSL certificate.

Integrating Time Series Correlation to Accelerate Root Cause Analysis

In any platform of sufficient complexity, multiple anomalies are likely to occur. For many organizations, NOC operators triage multiple anomalies based on their severity. There are internal, non-customer-facing issues that might affect only a small part of your workforce and one-time issues that affect only a small number of customers. Both of the issues get ticketed and sent to low-level support.

How to Build Custom Integrations That Help Connect OpsRamp with Other IT Operations Tools

Webhooks allow third-party services to send updates through events and deliver real-time information to OpsRamp via HTTP requests. When an event gets triggered, an HTTP POST payload is sent to the configured webhook URL and custom logic associated with the webhook gets executed.

How to Explain Cloud Computing to Your Clients

What is cloud computing? If you’ve been asked this question by a client, you know there isn’t an easy answer—it really depends on who you ask, and every article seems to say it’s something different. But as cloud adoption continues to rise, you’ll likely be asked this question over and over again, and you’ll want a simple answer you can rely on. So we’ve broken it down for you.

Aggregating logs with Graylog - A quick how-to guide

Graylog’s log aggregation features are useful for a lot of tasks, ranging from regular troubleshooting to detecting issues as soon as they become manifest. Optimizing log management by aggregating all meaningful data is a quick and efficient way to isolate any problem to root causes and solve it with minimal impact on services. Aggregated data is easier to parse and analyze – you can reduce the number of data points in a meaningful way and obtain the answer you need from them.

8 Top Robotic Process Automation (RPA) Tools

By Des Nnochiri Robotic process automation, or RPA, promises to increase efficiency and improve work rates at reduced cost to the enterprise. In this article, we’ve assembled eight of the top RPA tools currently on the market. Of course, there are considerations to bear in mind before implementing this emerging technology.

Scaling Sensu Go

This time last year, Sensu Go hadn’t been released in General Availability (GA) yet. Now, 10 months later, version 5.14 is in production environments, monitoring infrastructure, applications, and connected devices across public and private clouds. It’s been quite a journey to get to a product that’s both a massive improvement over the original Sensu 1.x and helps customers achieve enterprise-level scale.

Managing technical risk effectively with Error Budgets

Tradeoffs are hard. Think about the time when you had to choose between two equally compelling options - (a) addressing technical debt or (b) pushing out that long-awaited feature release, and risk breaking production. Or when your team couldn’t agree on where to draw the line on improving request latency versus shipping a major new update.