Operations | Monitoring | ITSM | DevOps | Cloud

It shouldn’t take you more time than a few seconds to understand your on-call schedule and rotations and how you could make changes to it. It is important for on-call scheduling and alerting tools to make this as simple as possible. If you’re spending more than a few seconds to understand what your on-call rotations are going to be like for the next day or week or month, then you need to start looking for a better on-call management tool.

Next in our series on the Amazon Builders’ Library, Mike Roberts of Symphonia picks out the key insights from the article Going faster with Continuous Delivery by AWS senior manager of software development Mark Mansour.

What do a test engineer and a DevOps or SRE team member have in common? The reality is that different teams need to proactively understand what is happening in production at critical milestones along the software engineering delivery cycle. In the words of Abby Bangser, senior test engineer at Moo, “Testing has so much in common with Ops and SRE teams. We need to ask interesting questions of production. We need no more debates whether a bug gets fixed.

With almost all deployed software systems consisting of multiple moving parts, it’s hard to find arguments against centralized aggregation of log entries. Deployment technologies like lightweight virtualization, Kubernetes, and serverless computing tend to spread out the components of a system across a large number of runtime primitives. Gaining visibility into the state and history of such systems is as important as ever but can also be more difficult than ever.

For several months, the Intelligence & Analytics team at Elastic Security has tracked an ongoing adversary campaign appearing to target Ukranian government officials. Based on our monitoring, we believe Gamaredon Group, a suspected Russia-based threat group, is behind this campaign. Our observations suggest a significant overlap between tactics, techniques, and procedures (TTPs) included within this campaign and public reporting.

Exceptional customer service is key in the world of IT, where something could go wrong at any given moment. This level of support equates to business retention, client satisfaction and high success rates and profits. In this post, I’ll introduce a hypothetical scenario, where “MSP Team A” provides 24×7 after-hours support to a valuable client.

451 Research Senior Analyst Nancy Gohring and Moogsoft EMEA CTO Will Cappelli outlined market opportunities and challenges during their instructive webinar “AIOps Predictions 2020.”

Can you trust AIOps tools not to make mistakes? Is there an implementation standard for AIOps? What’s the risk of not adopting AIOps?

This article originally appeared in Jaxcenter. Canary deployments are a commonly-used DevOps practice for staggered rollouts, sending small updates to groups in order to catch and fix issues. Ultimately, experimenting with DevOps practices such as canary deployments can help IT (and IT operations) bridge the gap with the business and deliver more value, faster.

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