Operations | Monitoring | ITSM | DevOps | Cloud

In this evolving digital world, organizations that only focus on implementing new technologies will not reach the top unless they know how to manage them effectively with ITSM. IT Service Management (ITSM) is an organization’s strategic approach for designing, creating, delivering, managing, and supporting IT services. ITSM has shaped IT operations for decades. Traditionally, it focused more on internal procedures and efficiency and less on user experience.

Agencies across government are at a critical cross-roads with digital service transformation. Which direction to turn between answering the call to be more operationally efficient and how to embrace GenAI technology to deliver fresh ROI, according to The Total Economic Impact of the PagerDuty Operations Cloud for Public Sector ebook. Driving operational efficiency is no longer a long-term aspirational goal for government agencies, it’s now a matter of executive policy.

Software as a Service (SaaS) applications are the driving force behind modern digital enterprises, enabling seamless business operations across industries like finance, marketing, retail, and IT. From CRM platforms and e-commerce solutions to project management tools and cloud storage services, these applications offer businesses the agility and scalability they need to thrive.

Your containers are running, nd your clusters seem fine, but then you get that dreaded alert – memory pressure. Whether you're scaling up your infrastructure or just trying to keep things running smoothly, understanding pod memory usage isn't just nice to have – it's essential knowledge for any DevOps engineer worth their salt. Let's cut through the noise and get straight to what matters: practical ways to track, analyze, and fix memory issues in your Kubernetes pods.

We recently started the Public Preview for a ground up rewrite of the GitKraken CLI. You might be wondering, “why?” We needed to rapidly iterate on a brand new idea, the “Work Item”. We also learned a lot from the previous iterations and realized a fresh start could help us optimize the user experience around the most precious resource, time.

SLSA (Supply-chain Levels for Software Artifacts, pronounced ‘salsa’) is a progressive, industry-backed software security framework that safeguards software integrity throughout the development and delivery lifecycle. SLSA adoption is ramping up in industries where trust isn’t optional. As dependencies proliferate and threats multiply, SLSA provides a solid, structured path to prove that software is secure by design.

At its core, FinOps is a cultural practice that brings together finance, technology, and business teams to manage and optimize cloud spending. For SaaS companies, where cloud infrastructure is integral to operations, FinOps practices directly impact the bottom line. But as with any emerging discipline, the big question is: Is a FinOps certification truly worth the time and financial investment?

Spring is unfolding, and your event calendar is about to be overflowing with new FinOps get-togethers. Plus, we’ve got some cloud cost announcements from a couple of the major providers that could affect your bill and your FinOps strategy. Here’s the top news from March 2025 and upcoming events you won’t want to miss.