Operations | Monitoring | ITSM | DevOps | Cloud

Business teams today move fast. Developers, site reliability engineers (SREs), and product owners expect to manage incidents, changes, and requests in a way that fits naturally into how they already work with tools like Jira and Confluence. Customers expect a seamless service experience powered by automation and AI. The result is a wave of teams adopting tools like Jira Service Management to get everything they need in one place without slowing down.

My first 6 months here at PagerDuty have been a thrilling ride! PagerDuty continues to set the pace in incident management. With our 16-year track record of helping companies forge a path towards modern operations, we’ve been trusted by over 32,000 companies as the incident management platform of choice. Over these years, we’ve continuously delivered value to our customers at a rapid pace. And our customers have been vocal with us about wanting more.

Extending Large Language Models (LLMs) with custom tools has become increasingly valuable in today’s AI landscape. Model Context Protocol (MCP) servers provide a standardized way to connect external tools and resources to LLMs. This can enhance their capabilities beyond basic text generation. While thousands of pre-built MCP servers exist, creating your own allows you to address specific workflows. You can implement use cases that off-the-shelf solutions cannot handle.

Redis earns its place in modern stacks because it’s an in-memory data store with microsecond latency and rich data structures, making it perfect for things like caching, sessions, and rate limiting. Since it often sits on the request path, small issues (connection churn, blocked commands, memory pressure) can quickly ripple into user-visible incidents.

Over the years, Chaos Engineering has proven its effectiveness time and time again, uncovering risks and saving companies millions they would have lost in painful, brand-impacting outages. But as Chaos Engineering adoption increased, we found organizations running into the same stumbling blocks when they tried to scale. Individual teams would get great results with Chaos Engineering, then stall as they tried to get more teams involved.

In the healthcare sector, medical inventory management is far more than a simple logistical task. It directly impacts patient safety, quality of care, and cost control. A stockout of sterile gloves, syringes, or essential devices can delay a procedure, while overstocking leads to waste and ties up financial resources. With strict regulations, mandatory traceability, and urgent demands, healthcare facilities must find the right balance.

Datadog Workflow Automation can automate processes and reduce the amount of time spent on time-consuming, repetitive tasks. You can trigger these workflows in real time by tying them to alerts, dashboards, Slack messages, and other signals.

Visibility into email performance is indispensable to any organization that counts on its ability to reach people through their inboxes, including Datadog. SREs, FinOps, and many other teams rely on email as a critical channel for communications from our platform, including monitor alerts, usage reports, and service account notifications. At Datadog, we depend on the visibility provided by our integrations for Mailgun, SendGrid, and Amazon SES to optimize our email performance and ensure deliverability.

When you build your network with APIs at its core, you give your business a competitive edge. Here’s how to do it. Application Programming Interfaces (APIs) have become ubiquitous with modern networks for good reason. As companies use more service providers, endpoints, and software platforms, APIs help them get the most possible utility from their data with the least possible effort.

Cisco Meraki is built to simplify cloud-managed networking, but for many IT admins, its alerts can quickly become overwhelming. From false positives to duplicate notifications, these Meraki alert issues drain time and distract from real problems. The good news is that most of these challenges are preventable with the right Meraki troubleshooting and the addition of smart incident management. Let’s explore five of the most common Meraki alert problems and how to fix them.