Operations | Monitoring | ITSM | DevOps | Cloud

Learn how to set up a Preservation Hold in SharePoint Online using Microsoft Purview to retain and protect critical business data.

When your IT team is buried in tickets, struggling with shadow IT, and constantly putting out fires, it can feel frustrating and unsustainable. That’s where IT Service Management (ITSM) comes in. ITSM gives you a plan to deliver reliable IT services while helping teams focus on what matters most: driving business success. It covers everything from handling incidents and requests to improving workflows and providing consistent value. ITSM aligns your IT team with business goals.

New cybersecurity technologies and frameworks are always emerging, promising enhanced protection and streamlined operations. Among these, Security Service Edge (SSE) and Secure Access Service Edge (SASE) have gained significant attention for their comprehensive approach to network security. But despite the advent of these sophisticated solutions, enterprise VPNs still hold enduring value for data and application security.

Recruitment is evolving. In 2025, artificial intelligence (AI) continues to play an ever-larger role in how recruiters fill positions, but it can also help applicants gain an edge in a highly competitive market. Let’s dig into the facts.

Connecting the data across your business and getting it where it needs to be can often be challenging and place undue operational stress across your application, infrastructure, and platform teams. Apache Kafka, and in particular the Apache Kafka Connect framework simplifies these pain points by allowing you to use Kafka to transport data from where it is produced, to where it needs to be stored, analyzed, or transformed.

The answer is yes. But, as with any AI solution, the reality is more nuanced. At HEAL Software, we have spent years perfecting our Early Warning feature by analyzing anonymized data from thousands of global customers and collaborating with IT leaders across industries. AIOps isn’t just a buzzword—it’s a necessity for modern enterprises looking to minimize downtime and enhance operational efficiency.

Modern applications rely on microservices, making it tough to track issues across services. Distributed tracing helps by mapping a request’s journey and pinpointing latency, failures, and dependencies. Unlike traditional monitoring, tracing connects the dots between services, offering deeper visibility. But implementing it isn’t easy—it brings high data volumes, performance overhead, and complexity.

As organizations expand their AWS footprint, maintaining visibility and control over configurations can be challenging. Misconfigurations, unnoticed vulnerabilities, and compliance gaps can create serious security risks. AWS Cloud Security Posture Management (CSPM) helps teams navigate these challenges by automating security checks, ensuring compliance, and providing continuous monitoring. Here’s what you need to know about AWS CSPM and why it’s essential for securing your cloud environment.

Efficient resource utilization is key to running Kubernetes workloads smoothly. Whether you're troubleshooting performance issues, optimizing resource requests and limits, or keeping an eye on cluster health, the kubectl top command is an essential tool. It provides real-time CPU and memory usage metrics for nodes and pods, helping you make informed decisions about scaling and resource allocation.

The global cloud storage market was valued at $117.59 billion in 2024, reflecting the demand for individuals and businesses looking for a secure platform to store and manage their data. When considering cloud storage, one of the major factors that can influence a decision is pricing.