Operations | Monitoring | ITSM | DevOps | Cloud

ITIL is probably the most used framework in the IT world right now. But it's easy to start taking it as undisputed truth, and something we don’t always ask ourselves is whether the ITIL framework works in every single scenario and for every industry. And, while we’re not shy about singing its praises, we also like to keep things real. Therefore, let’s take a look at the ITIL framework and ask ourselves: what are some of the pros and cons of ITIL?

What is Qovery EC2? In just one sentence: what if I told you that you could host your application on AWS from $20 per month? Well, it’s now possible thanks to Qovery EC2! ��

Antivirus software refers to any program that’s specially designed to detect and remove malicious software (malware). After installation, antivirus software usually works continuously in the background to offer real-time protection against viruses and malware. A comprehensive AV solution can help you protect your device or network from various cyberthreats like malware, spyware and phishing.

AWS’s new Graviton3 EC2 instances are built on its third generation of custom Arm-powered processors. These instances promise up to 25 percent better performance over Graviton2 for compute-intensive workloads. This means that, for applications like distributed data analytics, machine learning, video encoding, gaming, and more, migrating to Graviton3 instances can provide better performance, cost savings, and more energy efficiency.

Most of us picture cloud security threats as bad actors in some hostile country. More often, it’s you and your coworkers. Talk about cloud security and you’re likely to discuss provider-focused issues: not enough security, not enough auditing, not enough planning. However, the biggest cloud security risks continue to be the people who walk beside you in the hallways.

As a business owner, you’re well aware of the numerous IT challenges that your company faces. But sometimes, it’s easy to forget just how important and how crucial it is to overcome them until it’s too late. After all, IT can be a double-edged sword; the very systems used to streamline your business operations can also end up causing inefficiencies if not used strategically.

On June 21, 2022, the US-based global content delivery network (CDN) provider and security company Cloudflare suffered an outage at 6:27 UTC that lasted until 7:42. The outage was caused by a network configuration error that affected 19 of Cloudflare's data center locations — Amsterdam, Atlanta, Ashburn, Chicago, Frankfurt, London, Los Angeles, Madrid, Manchester, Miami, Milan, Mumbai, Newark, Osaka, São Paulo, San Jose, Singapore, Sydney, Tokyo.

In the early days of log analysis, application developers would use their logging libraries to write logs to files stored on a disk. After years of relying on those libraries, they found that they were unable to monitor the performance of their applications anymore because they didn’t understand the way their logging libraries worked. This led to a shift from using log files stored on a disk to using Syslog.

For the vast majority of organisations, some form of round-the-clock cover is critical to successful business operations. On-call is an essential part of an effective incident response process, yet there is no commonly accepted playbook on how to most effectively structure and compensate on-callers. We ran a survey to uncover the mysteries of how on-call works in organisations of different shapes and sizes around the world.

Every device on a network has a unique address called IP address, which helps identify the device and enables other devices to communicate with it. “IP” stands for Internet Protocol. The purpose of an IP address is to handle the connection between devices that send and receive information across a network. Without an IP there is no way to establish that connection. Each IP address is a series of characters, such as “192.168.1.1”.