Operations | Monitoring | ITSM | DevOps | Cloud

GenAI in customer experience: Powering the future today

ChatGPT captured our collective imagination when it burst into the mainstream last year, setting off a hype cycle that hasn’t abated. The enterprise is where generative AI (GenAI) will become more than tech’s newest shiny object. GenAI is transforming the way we work, unlocking new efficiencies, driving productivity, and creating employee and customer experiences we never could have imagined. ServiceNow is at the forefront of this transformation.

What is Vulnerability Management?

Vulnerability management is a critical aspect of a cybersecurity strategy. It refers to the systematic and ongoing process of identifying, classifying, prioritizing, and addressing security vulnerabilities in a network environment. This proactive approach to network security aims to minimize the risk of exploitation by attackers. Vulnerability management is about staying one step ahead of potential threats.

The future of Sumo Logic begins at the atomic level of logs

This time of year, complete with Thanksgiving, re:Invent and December holidays around the world, ends up feeling like a natural moment to pause, reflect, and plan for what’s ahead. This is especially true this year, as it also marks my half-year anniversary as CEO of Sumo Logic. I have a strong sense of why I joined, what I’ve learned since leading the incredible team of Sumos, and where I see us going in the future.

How We Handle Upgrades at AppSignal

At AppSignal, our pricing revolves around the number of requests we process for a customer and the number of buckets of logging data we store. After their free trial, customers are offered the most fitting plan for them based on their usage in the previous 30 days. About nine years ago, we noticed that many customers were slowly growing their number of requests, but we kept charging them for the plan they started on.

NVIDIA H200 Power Requirements: Can Your Racks Support Them?

This week, NVIDIA unveiled what they are calling “the world’s most powerful GPU for supercharging AI and HPC workloads,” the H200 Tensor Core GPU. There is much hype around the H200 as it is the first GPU with HBM3e. The larger and faster memory will further enable generative AI, large language models, and advance scientific computing for HPC workloads. Read the NVIDIA press release.

Goodbye, GitOps: Getting to green in an AI-powered world

The cognitive bias known as the streetlight effect describes our desire as humans to look for clues where it’s easiest to search, regardless of whether that’s where the answers are. For decades in the software industry, we’ve focused on testing our applications under the reassuring streetlight of GitOps. It made sense in theory: wait for changes to the codebase made by engineers, then trigger a re-test of your code. If your tests pass, you’re good to go.

How To Create a DevOps Implementation Roadmap

You’ve done your research and decided to use the DevOps approach for your software development process and IT operations. However, before you start tossing around terms like “continuous integration” and “containerization,” there’s an important starting point on your DevOps journey — creating a DevOps implementation roadmap.

Managing Apple Devices in N-central is Now Better Than Ever

It’s not uncommon to find with remote monitoring and management solutions that the functionality they offer around Apple device management lies a very distant second to that offered for Windows devices. N-central has long been a leading RMM solution, and it too has had its deficiencies when it comes to Apple device management.