Operations | Monitoring | ITSM | DevOps | Cloud

ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

The IT Compliance Management Process: Steps, Roles, And Main Tasks

Compliance Management is the set of practices that keeps your organization safe and in order. Implemented effectively, it can increase colleague and customer confidence, reduce the potential for legal exposure, and support governance. The implementation process comes with its challenges, as you have to coordinate different teams and at the same time address a range of regulations and laws.

Onboarding Workflows: Streamlining The First Step To Employee Success

When it comes to employee success, the power of onboarding workflows cannot be understated. If you've landed here, there's a good chance you're grappling with the challenge of assimilating new hires seamlessly into your organization. Sound familiar? ‍ ‍ Fortunately, this article delves deep into answering those concerns, and more. ‍ I've worked with industry leaders to refine and perfect the art of onboarding.

James Gander on the Power of ITSM Simulation in Training

Traditional IT Service Management (ITSM) training methods have long been associated with uninspiring, dry experiences. It's time to introduce a game-changer – ITSM simulations. This innovative approach is poised to completely transform the training landscape by reinventing how we grasp and implement ITSM principles. Simulations represent a paradigm shift in training, providing a hands-on, immersive learning experience that allows participants to apply ITSM principles in real-world scenarios.

"What made me invest in DEX"- an interview with an IT leader

Everywhere Work has heightened the need for improving the digital employee experience (DEX). Yet, 56% of IT professionals say that they don't have a high level of buy-in from their C-suites for a DEX initiative. This raises the question, how can IT teams secure buy in for their DEX initiatives and become a true strategic business partner? Tony Miller, Vice President of Enterprise Services at Ivanti, sat down to discuss recent research findings and what led him to become an internal ambassador for DEX.

What is CMDB?

A Configuration Management Database (CMDB) like ServiceNow CMDB serves as a centralized repository for comprehensive information about the various components of an information system. These components, known as Configuration Items (CIs), encompass hardware (such as servers and switches), software applications, network paths, and even individuals or documentation.

Securing IoMT Devices: Best Practices for Hospitals to Prevent Cyberattacks

The Internet of Medical Things (IoMT) has revolutionized the healthcare industry, connecting medical devices to the internet and allowing for greater patient care. However, with this new technology comes new security threats. Hospitals must be aware of these risks and understand how to find, fix and secure connected medical devices to protect their patients from cyberattacks.

How ServiceNow is using generative AI capabilities across its operations

As the emerging technologies team within ServiceNow digital transformation (DT), we’re always searching for new technology that can solve complex problems. When we saw how generative AI capabilities could deliver rich experiences and unlock the potential of our technology, people, and processes across the organization, we immediately pivoted to embrace it.