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The latest News and Information on IT Service Management, Service Desk and related technologies.

InvGate

Everything You Need to Know About Compliance Management

Sep 20, 2023 By Sophie Danby In InvGate
Compliance Management is the practice that helps organizations comply with their legal, security, and regulatory requirements. It can support effective Risk Management and improve operational efficiency, reputation, and trust. In this article we will investigate the main activities involved in this practice, explore the implementation process and some challenges to look out for in the way. To finish off, we will see how InvGate Insight can help you streamline some key activities in this process.
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InvGate

InvGate Insight Adds New Software Compliance Features

Sep 20, 2023 By Melisa Wrobel In InvGate
We are very excited to announce that InvGate Insight has added a Software Compliance feature to enhance our users’ Software Asset Management capabilities. Ensuring compliance will allow organizations to avoid legal or financial fines and costly downtime, and at the same time, improve their software resource allocation. So, let’s see what this new module is all about and how it can level up your day-to-day IT Asset Management (ITAM) operations!
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A stepbystep guide to planning and measuring digital employee experience - DEX

Sep 20, 2023 By Ivanti In Ivanti
When budgets are closely scrutinized you need to justify every investment, especially the long-term one which results aren’t visible overnight. Digital employee experience (DEX), though a strategic initiative, may prove challenging to push forward without a clear roadmap or measurement of every step. During this 30min webinar we tackle how to plan your DEX initiative, step-by-step. We’ll discuss a staggered approach that instantly helps your IT and security operations, whilst improving DEX in the long term.
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Microsoft SCOM ITSM Ticketing System Connectors

Sep 19, 2023 By NiCE IT Mgmt In NiCE IT Mgmt

SCOM (System Center Operations Manager) is a powerful tool that allows experts to monitor and manage their IT environment. However, to make the most out of SCOM, choosing a suitable ITSM connector that integrates with your existing ticketing systems is essential. In this blog post, we will explore different SCOM connectors available in the market and compare their features to help you make an informed decision.

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solarwinds

IT Pro Day 2023

Sep 19, 2023 By Chrystal Taylor In SolarWinds
It’s IT Pro Day! It's the time of year we all get together to recognize the hard work IT Pros do all year round. So, let’s gather ‘round the warmth of the server room and share stories of bravery in the face of angry end users, feats of impressive networking skill, cyber defense heroism, and other harrowing IT stories. SolarWinds proudly established IT Pro Day in 2015 to show some much-needed recognition to the IT Pros who keep everything running.
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ITSM Metrics: Your Guide to Operational Excellence and Data-Driven Decisions - Infraon

Sep 19, 2023 By Infraon In Infraon
Unlock the power of ITSM Metrics with this comprehensive guide! In this video, we delve into the world of IT Service Management metrics and how they drive operational excellence, data-driven decisions, and user satisfaction. From understanding essential metrics like Incident Volume and First Call Resolution Rate to exploring their strategic significance, you'll gain insights to elevate your IT services. Whether you're a tech enthusiast or a business leader, join us on this journey to harness the true potential of ITSM Metrics!
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Infraon

A Comprehensive Guide on ITSM Tool Evaluation and Selection

Sep 19, 2023 By Ramesh Pratap Tiwari In Infraon
Do you know 80% of employees spend half of their workweek on “rework” caused by poor communication? Given that, it is no more surprising that – many business leaders like you are already tired of siloed interactions between multiple departments getting in the way of IT service! So, are you on a quest for a platform that brings your employees together for peak performance?
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Asset Infinity

Tips for using Asset Check-In and Check-Out System Efficiently

Sep 18, 2023 By Asset Infinity In Asset Infinity

In today's fast-paced and technologically-driven world, organizations of all sizes are recognizing the importance of effective asset management. From equipment and tools to laptops and vehicles, keeping track of valuable assets is crucial for maintaining operational efficiency, reducing losses, and ensuring accountability. This is where Asset Check-In and Check-Out Systems come into play.

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Asset Infinity

Mastering Analysis with ROI Calculator Software

Sep 18, 2023 By Asset Infinity In Asset Infinity

In the realm of business decisions, a key metric stands as the ultimate barometer of success: Return on Investment (ROI). As organizations strive to maximize their resources, understanding and mastering ROI analysis becomes a strategic imperative. Welcome to a comprehensive guide that will demystify the world of ROI analysis, equipping you with the tools and insights needed to navigate this critical aspect of decision-making.

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