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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

A Day at Sea as a CSM on the S.S. PagerDuty

Tuesday isn’t exactly the most exciting day of the week—unless you’re a taco devotee—but we Customer Success Managers (CSM) at PagerDuty always have something exciting going on, whether it’s helping our customers get the most out of their PD instance or preparing behind the scenes to help them achieve their desired results. But that’s just skimming the surface of what CSMs do. Jump aboard and I’ll share some tips on how to work best with our CSM team!

Software Asset Management: It's More than Audit and Compliance

Most people, when they think about Software Asset Management (SAM) (and, let’s be honest, most people try to avoid thinking about it at all), they think about minimizing disruption and cost of audits and ensuring that the organization remains in a compliant state to avoid heavy fines from their vendors. To be fair to these people, that is what a large part of SAM is—ensuring that the organization is paying appropriately for the products they use to avoid costly audits or legal battles.

Give the Gift of Ivanti: Here Are the Products Our Customers Love the Most

Our Ivanti products are kind of like our children. We've raised them to be what they are today—through all of their various transformations and growing pains. We're proud of them when they venture out into the world and make it a better place. Like presents around the Christmas tree, they each bring something unique to the Ivanti portfolio. That's why it's hard to single any one of them out or love one more than another. We don't play favorites. So we asked our customers to, instead.

ITSM VS ITIL - Difference between ITIL & ITSM

When implementing IT management in an organization, there’s this common confusion between ITSM and ITIL. You must have asked yourself, “What is needed, ITSM or ITIL?” The confusion is justified because these two terms seem to be the same but they are actually different. In this blog, you will get to know about ITSM and ITIL; how different they are, and their relationship.

Fantastic CMDBs and How to Find Them

J.K. Rowling created a book in 2001 based off a small series of books that you may have heard of (Harry Potter, in case you didn’t get the subtle hint) called Fantastic Beasts and Where to Find Them. The book acts as a reference and guidebook for all the mythical creatures that you find in the Harry Potter world. It’s a textbook that is even referenced in the Harry Potter films as something the main characters must study.

A Quick Look at ITAM and the Cloud

John F. Kennedy described the journey into space as "...the most hazardous, and dangerous, and greatest adventure of which man has ever embarked." And that can sometimes feel like it applies to cloud asset management, too! While there are many analogies one can draw between space and the cloud, the idea of a vast, seemingly limitless, expanding area where new, ever stranger, things are discovered all the time seems quite apt.

The 5 Keys of a Successful ITAM Execution Framework

IT Asset Management (ITAM) is a deep and broad topic and like a lot of terms in our industry, it can mean different things to different people, so it is important to draw a line in the sand and establish a common denominator for the discussions by understanding what aspects are important to your organization, and more importantly why?

5 Reasons Why IT Asset Management Is Key to Your Business

The holiday season is always a good time to slow down, meditate, and be grateful for family, friends, and the blessings you have in your life. And believe it or not, I think this is a good practice to do in IT as well. You’re fighting the good fight day after day, extinguishing fires, battling resource and budget constraints, and dealing with more than enough on your Christmas dinner plate.

ITAM - 4 Tips to Break Down Your Organizational Data Silos

With technology innovations occurring daily, it’s important for companies to ensure that their IT investment is working efficiently. To do this, a little something (or big depending on how long it is since you’ve taken an inventory!) called IT Asset Management (ITAM for short) helps you manage your IT assets throughout their lifecycle.