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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

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Business Process Management Software (5 Options)

Business process management software is a type of application that helps organizations manage and automate their business processes as they strive toward operational excellence. There are many different types of BPM software on the market, each with its own set of features and capabilities. In this guide, we will break down five potential options to consider.

What is Network Performance Monitoring?

When you think about improving visibility into your IT environment, monitoring applications and the other infrastructure that hosts them might be the first thing that may come to your mind. Although infrastructure and application monitoring are two important components of an overall monitoring strategy, an equally vital part – and one that is easier to overlook – is network monitoring. If your network fails or underperforms, your applications will also experience problems.

Top 7 integrations for your ITSM tool

Behind the scenes, nearly every major web service has an API—an “Application Programming Interface”. APIs are bits of code that allow applications to pass data/information back and forth using a system of requests and responses. From booking your flight ticket to checking the weather forecast on your phone, APIs are everywhere.

S2E4: How to integrate ServiceDesk Plus Cloud with Microsoft 365 - Masterclass 2022

Learn how to deliver unified service management from your virtual workspace by integrating ServiceDesk Plus with the Microsoft environment. Elevate user experience by facilitating collaboration, multiplying touchpoints with your service desk, managing requests, tracking technician availability and more.

S2E4: Integrating ServiceDesk Plus with Microsoft 365 ecosystem - Masterclass 2022

Learn how you can enable enterprise service desks to manage tickets and other business functions from a single console. Integrate ServiceDesk Plus with the Microsoft ecosystem to perform various ticket actions and resolve them swiftly. Watch related videos Follow us on social.

Top Benefits of Barcode Systems for Small Businesses in 2023

Small business owners are constantly seeking ways to run their companies as profitably as possible while reducing waste and keeping customers happy. You may achieve all these goals by implementing barcode asset tracking software, a powerful method to boost your business’s productivity and effectiveness. A barcode system for small businesses can be transformative for efficiency, accuracy, speed, and consistency within a warehouse and throughout an organization.

Using AI to create personalized learning and development magic

Fred Luddy, founder of ServiceNow, is not a traditional learner. He worked at a car wash and a mechanic shop, lived on a farm, and did various odd jobs while learning about his passion—computers and programming—from magazines, books, and tinkering with technology. “I really didn't want to go to school,” he says, referring to college. “I was really interested in programming and anything dealing with computers.” Fred thought he could probably have more fun working.

ITSM and Observability: Eliminate tool sprawl, accelerate issue resolution, and ensure SLAs while delighting end users

Over the past twenty years I have been working in tech, I have seen a variety of products and solutions come and go. For many, it is because they overly complicate something that should’ve been simple. With SolarWinds, I am thrilled to work with solutions designed from the start to be simple for our customers to use. We focus on providing solutions built to integrate with other elements of your network and complement them, so they become more effective.