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The latest News and Information on IT Service Management, Service Desk and related technologies.

ScienceLogic

ITSM Tasks Got You Down? Make Like a Dad on Christmas Eve and Throw Out the Manual.

Nov 21, 2022 By ScienceLogic In ScienceLogic

Automation is a smart investment in efficiency, productivity, and profitability. According to VentureBeat, companies that invested in automation technologies began to see results almost immediately, including an average 7% increase in revenues. In total, U.S. companies that adopted automation in 2021 generated an extra $195 billion in revenue per month, adding 7.1 million jobs to the economy.

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startingpoint

5 Practical Benefits to Enterprise Workflow Automation

Nov 21, 2022 By StartingPoint In StartingPoint

Enterprise workflow automation can streamline processes across teams and departments in your organization, resulting in improved efficiency and cost savings. ‍ If you are feeling bogged down by tedious and repetitive tasks that distract you away from more meaningful, high-value tasks, then it is time to consider implementing an enterprise workflow automation solution.

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Infraon

Customer Appreciation Ideas: Ways to Say Thank You

Nov 21, 2022 By Infraon In Infraon
When there is a new product on the market and the marketing of the said product, you will acquire new customers. It is simple enough to expand your customer base. But how do you ensure they remain your customers for life? Studies show that acquiring new customers is more expensive than retaining existing ones. So, customer retention plays a vital role in helping your profit margins. It follows that when customers are loyal, they deserve to be appreciated.
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Infraon

The Top 10 Essential Asset Management System Requirements in 2023

Nov 18, 2022 By Infraon In Infraon
Prioritizing the management of a company’s assets over all other management efforts is crucial. Businesses that deploy asset management systems more often see more benefits and ROI than ever. Over the years, the asset management system has enabled numerous businesses and companies to save significant money and administrative labour. For regulatory compliance reasons, asset records are necessary for both physical and digital assets to support effective resource planning.
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Infraon

Types of Customers and What They Need

Nov 18, 2022 By Infraon In Infraon
In business, you have prospects, customers, and transactors. Each has different needs and expectations. Understanding these needs and expectations is vital to providing the best possible service. Prospects are people who your company has contacted, either through direct mailers, email campaigns, or with a cold call. They have shown an interest in your product or service. They are interested in learning more about what you have to offer.
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Infraon

What is customer-facing? Customer facing roles 101

Nov 18, 2022 By Infraon In Infraon
“Customer-facing” is a term used to describe activities, people, or departments that interface with customers. The opposite of customer-facing would be “internal-facing,” meaning activities, people, or departments that do not interface with customers. In a business context, customer-facing activities are typically sales-related, such as customer service, marketing, and product development.
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Why Preventative Maintenance Software is Important for Business? || Asset Infinity

Nov 17, 2022 By Asset Infinity In Asset Infinity
This video explains the importance of preventative maintenance software for every business. Preventative maintenance systems help companies visualize and automate work order processes and handle maintenance tracking throughout the maintenance request cycle. This improves internal communication and reduces the need for micromanagement of technicians. Most preventive maintenance software solutions offer role-based access to work orders, allowing only authorized users to mark them as complete.
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Infraon

What is Customer Satisfaction Score (CSAT)? How to Calculate and its Benefits

Nov 17, 2022 By Infraon In Infraon
Customer satisfaction score (CSAT) is a popular measure of customer satisfaction. It is typically a number between 1 and 5, with 5 being the highest score. You can get your CSAT through surveys and use the results to help your business improve customer satisfaction ratings. Customer satisfaction is essential for companies because it can affect loyalty and retention. Satisfied customers will continue doing business with a company, and they will also recommend the company to others.
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Infraon

RFID Asset Tracking in Hospitals

Nov 17, 2022 By Infraon In Infraon
Hospitals and healthcare facilities can handle a variety of equipment and gadgets with the use of asset-tracking systems. However, many systems are antiquated, unstable, and prone to errors, which adds time and money to what should be a quick procedure. RFID asset tracking allows you to collect asset data in a fraction of the time it would take to locate your assets manually. RFID offers a fully automated and significantly more reliable method of tracking medical equipment.
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