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The latest News and Information on IT Service Management, Service Desk and related technologies.

Harnessing Neurons for MDM: Empowering ALS Patients with Technology

Sep 9, 2024 By Ivanti In Ivanti
Richard from the Motor Neuron Disease Association presents on the use of neurons for MDM to aid those living with ALS. He highlights the challenges faced by MND patients, the role of technology in communication, and the potential of AI and assistive tech. The MDM system's benefits and need for optimization are discussed. Future developments like brain-computer interfaces and tech support expansion are touched upon. The session ends with action items including developing a specialized MDM suite for nonprofits and promoting MDM in nonprofits.
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nexthink

Nexthink the Clear #1 Vendor in DEX. Whichever Way You Look at It.

Sep 9, 2024 By Andrew Robertson In Nexthink
This headline is maybe a little surprising, even for Nexthinkers. We’re known for being conservative and letting our work do the talking. Nexthink first created the DEX category, then rolled out the world’s most capable and holistic DEX platform, and then delivered year on year as the most successful DEX vendor in the market. Something to do with our Swiss heritage perhaps – an emphasis on diligence and execution, rather than on singing our own praises.
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InvGate

CVE-2024-21410: Ensuring Secure Firmware Updates in Industrial Devices

Sep 9, 2024 By Ignacio Graglia In InvGate
Security vulnerabilities are a serious issue for any organization. Even a single unpatched flaw can lead to disastrous consequences, including data breaches and loss of system integrity. CVE-2024-21410 is one such vulnerability that presents a significant risk. Found in a popular application used by many organizations, this flaw can leave systems exposed to attacks if not addressed promptly.
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InvGate

Microsoft Recall AI: Feature Release Update and Cybersecurity Concerns

Sep 9, 2024 By Ignacio Graglia In InvGate
Microsoft Recall AI is generating buzz, but not all of it is positive. When the feature was first introduced, the tech community was filled with excitement. However, concerns about privacy and data security quickly surfaced. While artificial intelligence (AI) promises convenience, it often comes at a cost—and in this case, that cost could be your privacy. As we look toward a future where AI powers more of our digital experiences, opinions are divided.
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nexthink

We Believe that Nexthink is the #1 Vendor in DEX. Whichever Way You Look at It.

Sep 9, 2024 By Andrew Robertson In Nexthink
This headline is maybe a little surprising, even for Nexthinkers. We’re known for being conservative and letting our work do the talking. At Nexthink, we first created the DEX category, then rolled out the world’s most capable and holistic DEX platform, and then delivered year on year as the most successful DEX vendor in the market. Something to do with our Swiss heritage perhaps – an emphasis on diligence and execution, rather than on singing our own praises.
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InvGate

What is a Node in Networking? Functions and Types

Sep 6, 2024 By Ignacio Graglia In InvGate
In the world of networking, the word "node" is fundamental, yet it can often be misunderstood. Whether you’re setting up a simple home network or managing a complex enterprise IT infrastructure, understanding what a node is, its role, and how it functions is essential. Nodes are the building blocks of any network, allowing devices to communicate, share resources, and operate efficiently. As networks evolve, so does the concept of a node.
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InvGate

What is an Incident Management Dashboard and How to Create One?

Sep 6, 2024 By Ignacio Graglia In InvGate
Managing incidents effectively is crucial for maintaining service quality and customer satisfaction. But with so many variables at play, how do you keep track of it all? The answer lies in a well-designed Incident Management dashboard. Think of it as your control center, providing real-time insights and helping you make data-driven decisions. Creating an Incident Management dashboard might sound like a complex task, but it doesn’t have to be.
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Custom Fields in Alloy Navigator: Unlock Unlimited Flexibility

Sep 6, 2024 By Alloy Software In Alloy Software
Alloy Navigator covers all standard ITSM and ITAM processes, and so much more! But if your needs are truly unique, custom fields make the impossible possible. Watch this quick tutorial to discover how to achieve unmatched flexibility and precision with custom fields. Coming soon: A deep dive into customizing form layouts—learn how to arrange tabs, sections, and fields (including custom ones) precisely where you want them. Stay tuned!
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startingpoint

Top Ways to Implement AI in Consulting Companies

Sep 5, 2024 By StartingPoint In StartingPoint
Artificial intelligence (AI) is rapidly transforming industries across the globe, and consulting is no exception. For consulting firms, the adoption of AI isn't just a trend—it's a powerful tool that can drive efficiency, enhance decision-making, and deliver greater value to clients. From automating routine tasks to providing deeper insights through data analytics, AI can redefine how consulting companies operate.
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