A guide on ITIL knowledge management, learn more at https://mnge.it/KBase

A knowledge base enables end-users to resolve L1 issues, search for department-specific processes in the organization, and understand how services or products work. Learn how your organization can build and maintain a robust knowledge base using ServiceDesk Plus.

Questions? Feel free to reach out to us at hello@servicedeskplus.com.

Learn what ServiceDesk Plus can do at here: https://mnge.it/what-is-SDP

Useful resources

👉 DIKW model for knowledge management - https://mnge.it/Tnz
👉 What is Service Knowledge Management System (SKMS) in ITIL? - https://mnge.it/mGz
👉 Best practices for implementing knowledge management - https://mnge.it/dVY
👉 Knowledge management KPIs and metrics - https://mnge.it/Wy2
👉 How to build an effective help desk knowledge base - https://mnge.it/XHC
👉 MTBF vs MTTF vs MTTR - https://mnge.it/aFy
👉 What is the role of an incident commander? - https://mnge.it/BbX
👉 Incident vs problem vs change vs asset - https://mnge.it/ZTX
👉 What is incident response? - https://mnge.it/8L9
👉 What is service request management? - https://mnge.it/ctM

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