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The latest News and Information on IT Service Management, Service Desk and related technologies.

InvGate

25 Key ITSM Metrics to Track Performance

Oct 24, 2024 By Ignacio Graglia In InvGate
IT Service Management (ITSM) has become integral to the success of many organizations. It allows businesses to streamline processes, enhance self-service options and customer satisfaction, and improve operational efficiency. However, to fully reap the benefits of ITSM, it’s crucial to track performance — and that’s where ITSM metrics come into play. By using the right ITSM metrics, you can evaluate how well your IT services align with business objectives and customer expectations.
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InvGate

Windows 10 End of Life: What It Means And How to Prepare

Oct 24, 2024 By Natalí Valle In InvGate
Windows 10 was first launched in 2015, and it’s been a reliable choice for nearly a decade, but big changes are on the horizon. Microsoft announced the Windows 10 end-of-life (EOL) on October 14, 2025. This adds up to the 2016 and 1019 MS Office suites reaching their EOL around the same timeframe. This transition will have far-reaching implications, particularly as Windows 10 remains the dominant operating system, installed on over 62% of computers, compared to Windows 11's nearly 30% share.
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InvGate

How to Track an IP Address: Tools and Methods Explained

Oct 24, 2024 By Natalí Valle In InvGate
Ever wondered how to track an IP address? You might be troubleshooting network issues or dealing with security threats. While this may sound technical, it’s more straightforward than you might think once you get the hang of the basic concepts and tools involved. In this article, we'll discuss how to track an IP address and cover tools and methods. Keep reading, and by the end, you'll be able to trace an IP address confidently.
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Asset Infinity

Work Order vs. Purchase Order: Unveiling the Key Differences

Oct 23, 2024 By Asset Infinity In Asset Infinity
In the realm of business transactions, various documents play crucial roles in ensuring smooth operations and effective coordination. Among these essential documents are work orders and purchase orders, which often serve as the foundation for initiating and managing transactions within a company. While work orders and purchase orders might appear similar at first glance, it is imperative to grasp the distinctions between these two documents to avoid potential confusion and streamline the business process.
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InvGate

Managing Software Acquisition: Best Practices For Your Business

Oct 23, 2024 By Natalí Valle In InvGate
When it comes to acquiring new software for your organization, it's easy to focus on finding the right product and getting it implemented as quickly as possible. But without a structured software acquisition process, that can lead to overspending, compliance risks, or ending up with tools that don’t fit your needs. In this article, we’ll take a closer look at the software acquisition process and explore practical ways to improve it.
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InvGate

IT Infrastructure Support: Complete Guide And Best Practices

Oct 23, 2024 By Natalí Valle In InvGate
Ensuring that systems run smoothly is a key priority for any organization that relies on technology. To achieve this, effective IT infrastructure support is essential. This involves implementing a robust process for managing and maintaining hardware, software, networks, and other critical components that keep operations running seamlessly.
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startingpoint

3 Best Practices for Resource Utilization with Professional Services Teams

Oct 22, 2024 By StartingPoint In StartingPoint
In professional services, efficient resource utilization is one of the most critical components of success. Whether managing consulting engagements, delivering client projects, or overseeing internal operations, ensuring that your team is used effectively can directly impact your bottom line. Mismanagement of resources can lead to missed deadlines, overworked employees, underused team members, and poor client satisfaction.
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Innovator Preview: 2024 Q4 Additions and Enhancements to Ivanti's Security Portfolio

Oct 22, 2024 By Ivanti In Ivanti
Ivanti Neurons focuses on patch management with recent updates emphasizing continuous remediation and risk-based strategies. New maintenance tracks allow for routine and targeted vulnerability management. The October release enhances deployment options and introduces patch reporting features, including compliance reporting and dynamic configurations for Linux. The Q4 release aims to provide actionable evidence on exposures, linking to potential hacker targets. The session wraps up with thanks and an invitation for future discussions.
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