Operations | Monitoring | ITSM | DevOps | Cloud

What does it take to build a telecom network that actually listens? In this episode of Uplink, Carlos Eduardo Sedeh, CEO of SAMM (formerly Megatelecom), joins host Michael Reid to explore how a flat-fee dial-up service launched in 1999 laid the groundwork for a customer-first telecom strategy that continues to reshape Brazil’s enterprise connectivity landscape.

In addressing the burgeoning demand for broadband connectivity in rural America, a robust and innovative IP Optical Network Architecture is essential. The architecture must incorporate a best-in-class multi-layer design optimized for middle-mile functionality, integrating both voice and security dimensions. A pivotal requirement is to decouple the last mile from the middle mile, ensuring that the last-mile solutions can remain agnostic to various technologies while still benefiting from a unified middle-mile infrastructure.

Users are mobile. Apps are elastic. Traffic shifts constantly across clouds, ISPs, and geographies. Monitoring needs to adapt to that reality. You need visibility that moves with your users and your applications, wherever they go, however they connect. The Internet is now your application fabric. And your monitoring strategy should reflect that!

Behind the Dashboard is an ongoing series where we look under the hood of a specific Catchpoint feature. Each episode breaks down the technology itself, what’s challenging about using it for monitoring, and how we removed friction and toil to make it a valuable part of the Catchpoint platform. In this episode Leon, Brandon, and Sergey take a look at “traceroute” tests – a feature that may seem humble and unassuming, but has unexpected power and utility when it comes to identifying performance issues with your site, service, or application.

See how Camille and her team successfully leverage ValueOps throughout their entire organization, to help everyone stay informed, aligned and delivering efficiently.