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The latest News and Information on IT Networks and related technologies.

Console Connect Ecosystem Update August 2025

In this ecosystem update, we share details of 11 new data centre locations now available on the Console Connect platform, along with new global on-ramps across the ''big three'' cloud providers. Across the U.S., we’ve expanded our footprint in New Jersey, Florida, Utah, and Ohio, giving you access to more local data centres with ultra low-latency connectivity.

Goodput vs Throughput: The Differences and How They Affect Your Network

Two key metrics that often come up in discussions about network performance are throughput and goodput. While these terms may seem similar, they highlight different aspects of your network’s efficiency and misunderstanding them can lead to poor decision-making that can impact the way you manage your network and your business’ resources.

IPAM Site Mapping: Give Your Subnets a Home

Without site context, your 5-minute fix becomes a 30-minute hunt through spreadsheets and Slack channels while users wait. This isn’t just inconvenient—it’s expensive. Every minute of downtime costs your business, and every minute spent playing IP detective is a minute not spent solving the actual problem. As networks scale across cloud, hybrid, and on-premises environments, this lack of infrastructure context creates real operational pain for your team.

What Are Packet Bursts: Causes, Fixes & How to Find Them

Have you ever been in the middle of an important video call, only for it to glitch or freeze out of nowhere? Or did an application suddenly slow down right when you needed it most? These frustrating moments can often be caused by something hidden in the background: packet bursts. But what exactly are packet bursts, and why do these sudden surges in data traffic catch you off guard when your network seems steady? Are they just random spikes in the data flow, or is there something deeper causing them?

Cloudflare's DNS Downtime: Why BGP Hijacks Were Never to Blame

On July 14, Cloudflare’s popular public DNS service (known as 1.1.1.1) suffered an outage lasting over two hours. As rumors swirled about the cause, we were the first to push back on the theory that a BGP hijack had caused the outage. In fact, the hijack was actually a consequence. How did we know this so early when other internet watchers did not? We’ll discuss in this post.

Streamlining the Complexity of SD-WAN Deployments With DX NetOps Topology

If you're feeling like your network operations just keep getting more complicated, you're not wrong. One of the core promises of cloud models was improved simplicity. However, the ensuing reality for your network operations teams has been anything but simple. Suddenly, users and applications are everywhere. Traditional, on-premises equipment now coexists with software-defined wide area networks (SD-WANs), cloud-hosted resources, and hybrid connections that hop across public and private networks.

With AI, You're Gonna Have to Manage Your (Massive) Energy Use in SPM

Forget boring spreadsheets. Strategic portfolio management (SPM) isn't just about ticking boxes. It’s the big boss plan that makes sure every penny spent and every project your company starts points towards the main goal. It's your company's smart GPS, guiding you through the AI energy maze. When it comes to AI's power hunger, SPM is a knight in shining armor. It helps leaders get smart, making sure they grab all the fancy tech without trashing the world.

From Burnout to Believer: Why Aaron Betts Came Back Stronger

In this episode of Now That’s IT, Aaron Betts shares his remarkable journey—from launching his first MSP in 2005 and losing it all during the financial crisis, to taking a corporate detour, burning out, and ultimately returning to lead Intelesys as President. Aaron opens up about the hard-earned lessons of entrepreneurship, the shift from break/fix to managed services, and how a life-altering health scare reshaped his leadership style. He shares how he's rebuilding company culture, redefining success, and guiding his MSP toward a $10M vision—all while empowering his team to think bigger.