Operations | Monitoring | ITSM | DevOps | Cloud

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When I started at Speedscale, I looked like this: And after one year of learning, growing, and keeping pace with innovation well, let’s just say the journey has left its mark: Of course, I’m joking (sort of). The truth is, this past year has been intense, energizing, and filled with new challenges. If anything, it’s made me feel younger in spirit, even if the mirror might disagree some mornings.

You were tired of renewing all those certificates, and Certbot looked so easy. Now you have scripts thousands of lines long filled with command line incantations you have to Google every time you open it. The script is running on all the critical servers. And some of the printers. If someone looks at it the wrong way, a certificate expires.

Managing containerized applications or microservices can be difficult. It is even more demanding and prone to error if you do it manually. So, what’s the alternative? Container orchestration. Container orchestration is an automation technology that enables engineers to coordinate when containers start and stop, schedule and execute tasks, manage failovers, and perform recovery processes. The technology helps automate these tasks throughout a container’s lifecycle.

Databases handle critical operations for applications, from online banking to e-commerce and streaming services. Any slowdown or failure can directly affect application performance and user experience. Database monitoring tracks performance, detects issues, and helps prevent downtime. It also ensures efficient use of resources, maintains security, and supports compliance requirements.

Background jobs handle the critical work that happens outside the request path: processing payments, sending emails, generating reports, syncing data. They keep applications running smoothly, but the signals they produce look different from API endpoints. Most teams start with queue metrics—how many jobs are waiting and how quickly they complete. These metrics provide the foundation, but job health extends beyond throughput.

When it comes to running a reliable IT infrastructure, network devices are at the center stage. They sit quietly in the background (routing packets, securing traffic, and keeping teams connected) until something goes wrong. The truth is, without them, nothing works. Every network device has a specific role: some connect users, some protect data, others balance traffic or bridge different protocols.

Companies rely on a variety of services to streamline their workflows, which often requires data synchronization or information sharing across platforms. But are your tools flexible enough to connect with external systems? ServiceNow is widely recognized for its robust and complex workflow support for enterprises. However, it may not always offer the most intuitive or user-friendly experience when handling incidents.

The enterprise software market is entering a new phase. After ServiceNow revealed its ambitions to move into the CRM space earlier this year, all eyes turned to Salesforce, which is widely expected to announce its own IT Service Management (ITSM) solution at Dreamforce, the company's event coming next October.