Operations | Monitoring | ITSM | DevOps | Cloud

Keeping track of what all that you need to do to mitigate an incident is crucial. And if you’re an Incident Commander, you also need to keep track of what everyone is doing. This is why we’re excited to share a new experience in Slack to create and manage all tasks in an incident.

SREs and Devs are used to solving problems even when an awkward or inefficient way is the only way. In AppScope 1.0, SREs and Devs have a new alternative to standard methods, that the AppScope team thinks will make that problem-solving a lot more fun. We in the AppScope team constantly hear firsthand about life in the SRE trenches. For this blog, we “interview” a fictional SRE/Dev whose thoughts and comments are a mash-up of things we’ve heard from real people we know.

Amazon Web Services (AWS) continues to extend its availability globally, with the AWS Cloud spanning 84 Availability Zones within 26 geographic regions around the world. In this blog, we look at how Network-as-a-Service (NaaS) platforms such as Console Connect can enhance the performance of your AWS assets and applications through direct and on-demand connections.

DevOps culture revolutionized our industry. Continuous Delivery and Continuous Integration made six sigma reliability commonplace. 20 years ago we would kick the production servers and listen to the hard drive spin, that was observability. Today’s DevOps teams deploy monitoring tools that provide development teams with deep insight into the production environment. Before DevOps practices were commonplace, production used to fail. A lot.

There’s little doubt that a lot has changed when it comes to network design, specification and build. The seemingly simple goal of carrying traffic from point A to point B might remain, but these days it comes with a long list of options and alternatives to cover a wide range of network architectures, content providers and service types, all of which might have different requirements for bandwidth, latency, and availability.

I am excited about the upcoming Optical Fiber & Communications (OFC 2022) Conference in San Diego for several reasons. Not only will it be the first in-person conference that I have attended in more than two years due to the pandemic, but the thing that I am most excited about is the fact that Ribbon will be showcasing our new IP Wave offering at the show.

Companies that effectively implement SaaS pricing and packaging have the distinct advantage of being able to provide their customers with a high level of value at a reasonable price. And, they’re able to do it in a way that is profitable and worthwhile for the business. The problem is that packaging and pricing SaaS products is anything but simple. There are a lot of variables involved in deciding on a SaaS product’s pricing strategy.