Operations | Monitoring | ITSM | DevOps | Cloud

We’re back with another roadmap stream! You might think to yourself, “Talking about 2027 already? Isn’t that a bit early? I’m still sweating and lying out by the pool!” But planning this far ahead will give you plenty of time to sort out priorities, talk to relevant parties, set your budget(s), and more. Having these discussions in August may feel extreme but the leaves will fall and the snow will pile up before you know it, so you might as well get started now!

AI doesn’t fail because it’s not smart enough—it fails because it can’t see the full picture. In this video, Sterling Parker, Ivanti’s SVP of Technical Solutions and Services, explains why fragmented and "dirty" data is the biggest obstacle holding AI back for organizations today. When AI pulls from disconnected systems, it’s forced to fill in the gaps with its own intelligence, leading to hallucinations and outcomes that are hard to trust. Sterling breaks down how these "cracks in the foundation" can actually create new security vulnerabilities when scaled too quickly.

When a fixed data model doesn't fit your environment, you either work around it or go without. NinjaOne custom fields let you define exactly what data gets tracked — and control who can see, edit, or act on it. In this session, you'll learn how to: Set global defaults that apply consistently across devices and automations Configure role-based access so the right people interact with the right fields Use new permissions to lock down core asset fields Whether you're standardizing data collection across clients or tightening up access controls, custom fields are where NinjaOne starts to fit your workflow instead of the other way around.

--- Most IT teams have more asset data than they know what to do with: devices, software, contracts, lifecycles, dependencies. The problem was never visibility. It's knowing what to act on. In this video, Matt Beran walks through four AI features inside InvGate Asset Management that are live right now and change how IT teams work with their IT inventory. You'll see how to: Together, these features turn Asset Lifecycle Management and hardware refresh planning from manual lookups into something the system surfaces on its own.

Being honest about what you're struggling with isn't weakness — it's the fastest way to get real help. This IT leader says it's okay to tell your team "I'm struggling with X, can I just vent for 15 minutes" and skip the technical fix for a minute. Most people want to help — you just have to let them. Watch the full IT Leadership Lab session.

Empower your level-one analysts to resolve endpoint issues on the very first call — no escalation required. Ivanti Neurons Workspace delivers a 360-degree, real-time view of every device, user, application, and service in your IT estate. Learn more at ivanti.com.