Operations | Monitoring | ITSM | DevOps | Cloud

Imagine you are rolling out your application to multiple customers, they even might use it on premise. Of course you want to know if your application is running fine and the customer is not experiencing any kind of trouble or downtime - surely you would not want to ship this validation in your own system, as that might also be prone to any kind of error at some point. Which is why you decide to go for a third party uptime monitoring solution e.g. Uptime Monitoring.

Every NOC engineer will tell you that the first thing they look for in an outage is “what changed?”. And they are right to look. While every organization is unique, Gartner reports that on average about 80% of IT incidents today are caused by changes in infrastructure and/or software.

Since its inception, OnPage has been dedicated in providing a powerful critical alerting solution. This mission continues in 2020, as OnPage is pleased to introduce its ability to override the silent switch and Do Not Disturb (DND) mode on iOS. The latest advancements ensure that tasked recipients always receive high-priority, OnPage audible alerts, regardless of their current iPhone settings.

It’s Friday at about quitting time, and my plans for the evening involved a great cocktail, hanging out with friends, and maybe continuing to binge The Office. Sadly, there was a problem. Our alerting system detected an enormous and immediate spike in errors. The error description was along the lines of “table ‘servers’ does not exist” and thousands of customers couldn’t use a large cloud provider’s services.

Alerts are an essential part of performance monitoring. Alerts and notifications need to be sent out as soon as an issue is identified, allowing you to know about any problems before your customers do. In this week’s Tip Tuesday, we look at building an effective alert strategy and how to utilize Catchpoint Alerts so that you can quickly and effectively leverage the information provided to take carefully targeted action and improve your MTTR. Building an effective alert strategy is important.