PagerDuty for Customer Service Ops & the PagerDuty Zendesk Integration Demo
Learn about PagerDuty for Customer Service Ops & the PagerDuty Zendesk Integration in this solution demo delivered by Muriel Gordon.
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Now Platform Quebec release boosts employee experiences for the new era of work
The world of work looks vastly different than it did one year ago. Where we work and how we work have been decoupled and many of these changes are here to stay. Creating a great employee experience has become a key competitive differentiator and extends beyond HR into legal, workplace services, and more.
New ServiceNow industry solutions strengthen operations and drive growth
This week marks one year since ServiceNow sent employees home to shelter in place. During that year, the world changed and the demands and expectations of our customers forever changed with it. I’m proud that ServiceNow was there to help our customers survive and thrive.
Welcome to the Quebec release!
The COVID-19 pandemic accelerated digital transformation, forcing companies to adjust how and where they work. With today’s introduction of the Now Platform Quebec release, ServiceNow is delivering new innovations to help businesses power through the pandemic and thrive in the new era of distributed work.
How AI Will Give IT Professionals Their Time Back
The whole world has been dreaming about the possibilities of artificial intelligence for decades. Whether it's cars capable of making critical decisions and driving themselves, or robots capable of lending a hand around the house, the potential is almost limitless. The benefits of AI aren't limited to the everyday life of the consumer, however, and IT is just one sector set to reap the rewards as software becomes ever smarter.
Unleash a new level of efficiency with ServiceNow Vendor Risk and BitSight
Learn how you can better manager your vendor risk with ServiceNow Vendor Risk Management and BitSight Security Ratings.
Sales Engineering - The Key to Customer Service
Sales engineering is becoming increasingly more important for service-based businesses. It’s time to start paying attention to the role of technical sales in your business. The truth is, without technical sales, you cannot sell. If you want to deliver solutions that meet your target market’s needs, you must bridge the gap between internal teams and customers.
Upgrade Tales From the Ticket Queue
As you might imagine, it’s a bit of a busy time here at SolarWinds HQ. There is A LOT going on, not the least of which is encouraging our customers to upgrade before March 8. (Why March 8? Keep reading and I’ll explain in a moment.) First, I want to emphasize the important part of that sentence: “encouraging our customers to upgrade before March 8.”
How a chatbot taught us never to settle for complex technology
Picture the scene – you’re a mobile mechanic helping a customer and you can’t log into your tablet. You’re on the side of the road at 11pm, and you just want to reset your password so you can finish up and send them home in the car you just fixed. The service desk is closed, so you go for the chatbot option.
4 Reasons Why Sales Engineering Resources are Essential for Growth?
Sales engineers play a significant role in bridging the gap between internal teams and customers. This shared services team has product experts who possess a sound technical background and a deep understanding of customer expectations. With that, they support several business functions like Sales, Customer Service, Research and Development, and so on. Sales engineering professionals can wear many hats because of their in-depth understanding of the products and the business itself.