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solarwinds

ITSM For All: Bringing Human Resources into the Service Desk

Mar 4, 2021 By Liz Beavers In SolarWinds
For those who have been keeping up with our series on IT Service Management (ITSM) beyond IT, welcome back! If you’re new to this conversation, it isn’t like a podcast where I’ll send you back to part one, but you may find it helpful to visit the previous recommendations for other internal service providers. Reflecting on 2020, we saw how powerful collaboration in the service desk could be in maintaining users’ productivity and achieving broader business goals.
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Halp Conversational Ticketing for Slack

Mar 2, 2021 By Atlassian In Atlassian
Workplace communication is shifting from email to messaging within communication platforms like Slack. With this shift, internal employees are becoming accustomed to requesting help or information using the platform where they’re already working. Adopting yet another tool causes overhead, increased context switching, and room for information loss. Halp offers employees a way to request service or ask for help directly from the tools they’re already using.
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Do You Work In A Shared Services Team? Here's How You Make Work Easier

Mar 2, 2021 By StartingPoint In StartingPoint
Shared services teams are often challenged with supporting many individuals within a company. Less resources, e-mail, shared inboxes, and disconnected systems are all issues these teams face. How can this be solved to make work more efficient, save time, and save money? StartingPoint is a simple SaaS customer operations and experience platform that helps organizations manage on-boarding, project management, service and helpdesk support, and task and team management in one unified solution. StartingPoint can be deployed and customized within one hour and no actions take more than 5 clicks.
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6 incident management hacks to implement using ServiceDesk Plus

Mar 1, 2021 By ManageEngine In ManageEngine
Ever wondered how enterprises like Zoho, with over 50 SaaS applications and more than 180,000 customers, handle the spectrum of IT incidents they face? Download this free e-book now to get an insider look into the incident response and management processes that Zoho has perfected over the years.
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6 incident management hacks to implement using ServiceDesk Plus Cloud

Mar 1, 2021 By ManageEngine In ManageEngine
Ever wondered how enterprises like Zoho, with over 50 SaaS applications and more than 180,000 customers, handle the spectrum of IT incidents they face? Download this free e-book now to get an insider look into the incident response and management processes that Zoho has perfected over the years.
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solarwinds

What Is Ticketing Software?

Feb 24, 2021 By Melody Scheidler In SolarWinds
When something goes wrong with a user’s device, who do they turn to for help? Maybe an employee walks up to their favorite IT team member’s desk or sends them a Slack message. They may even try to find a DIY solution by browsing the web. Though these methods may ultimately give the user the result they’re looking for, they aren’t necessarily the most effective way to handle technology issues.
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servicenow

ServiceNow and Microsoft power virtual agent collaboration on Teams for the new distributed world of work

Feb 19, 2021 By Matt Schvimmer In ServiceNow

On-demand collaboration happens fast nowadays. Service agents, from IT, HR and other departments, need to collaborate quickly to resolve employee needs before they become larger issues. Great employee experiences demand end-to-end integration and execution at scale. No longer a nice-to-have, productive collaboration has become essential for business continuity and enterprise resilience, as some workers start to return to the physical workplace.

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startingpoint

Customer Success: Build Better Customer Relationships

Feb 19, 2021 By StartingPoint In StartingPoint

Does your professional services firm invest in customer success? Studies reveal that customer-centric firms are 60% more profitable than their peers. That explains how important customer success should be to your business. Particularly, those offering professional services because such firms thrive on long-standing relationships with their customers.

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Customer Service Teams Are Challenged | StartingPoint

Feb 18, 2021 By StartingPoint In StartingPoint
Customer service is a regular challenge for service-based companies. Customers ask "What is the status of my request".."Did you receive my question?" .. "What is the status of my project?"... "Did you get the file I sent to you?"...All of these can lead to confusion. Service-based teams are also using a lot of different tools to support a customer and none of the tools talk together. These challenges lead to wasted time and money. How can service-based companies solve this problem?
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