IT typically leads the charge on selecting, implementing, and maintaining the organization’s IT Service Management (ITSM) platform of choice. Over time we see ITSM solutions become an integral resource to connect employees and IT.

The rules of customer engagement have changed drastically in the last decade, not only for direct customer-facing roles but also for internal customer-facing roles such as technical service team staff, NOC admins, and more. Organizations across the globe are now fully aware that great customer service from support teams and NOC teams can have a lasting impact on employee productivity, morale, and in turn, the organization’s overall revenue churn and growth.

User account creation is a long-winded process that involves various configurations. Such a tiresome, manual process is naturally prone to errors, especially while creating user accounts in bulk. Errors made in the user provisioning process will result in frustrated users calling the service desk to request permission to access resources, to be added to the appropriate groups, to update missing profile details, etc. Why provisioning users through the Admin Center is inefficient.

IntegrationHub spokes accelerate ServiceNow-Microsoft workflow automation One of the features of the Now Platform Paris release is built-in Microsoft Azure Active Directory integrations that simplify common workflows ServiceNow Onboarding and Software Asset Management (SAM).

Let’s say you’re shopping in a retail store. You have everything on your shopping list except for one item. You’ve browsed through each of the aisles (twice), and you still can’t find what you’re looking for. What do you do? You’ll most likely go to the service desk. There, an associate can direct you to the aisle and shelf of where the item is. This is exactly how the IT service desk works for internal employees throughout an organization.

It’s the witching hour and the night is cold. Something feels eerie—it seems calm, but you’re not sold. You turn your computer on and to your despair, Through the garishness of the screen It was sitting there. That service desk ticket. The one you thought was finally resolved But it’s back, and with a vengeance Ready to wreak havoc on all involved. This is just the beginning of your nightmare And the scariest part, you haven’t even read.

At ServiceNow, we define analytics as using data to make better, faster decisions to run the company. We use analytics to not only spotlight every corner of our operations, but we also to spark growth, by giving our employees data-driven decision-making capabilities. That means they can take action every single day by using data and digital workflows. In order to drive data-driven decisions, we created a user-centric analytics program based on five major elements, which are listed below. 1.

Automation has evolved from being a management consultant’s go-to-advice to being a central part of every organization’s strategic plan. The biggest misconception about automation is that it is exercised in areas where the company wants to reduce human capital. Contradictorily, automation standardizes mundane processes and frees employees to focus on more value-producing activities that require their unique skills and knowledge.