Observability and monitoring is a fundamental part of the contact center environment. When there are thousands of live voice and other multi-channel interactions happening, it is crucial to keep a close eye on the system because any issue in service gives an instant blow to the customer experience. Asterisk is a free and open source framework for building communications applications and is sponsored by Sangoma.
Since its origins as MOM 2000, SCOM has been widely regarded for being awesome at two things: firstly, being the hands-down best solution for monitoring Windows Server environments (it is Microsoft’s monitoring tool, after all); and secondly, being an extensible monitoring platform that can act as a single pane of glass across your data center environment.
Dr. Christopher Field is Co-Founder, President, and Principal Investigator at Theia Scientific. With formal education in analytical chemistry and instrumentation, Chris has expertise in scientific hardware and software design, deploying embedded Linux devices for Internet of Things (IoT) and sensor fusion applications, and developing computer vision and image processing pipelines for cell analysis.
At Grafana Labs, we’re continuing to expand our platform of Grafana Cloud integrations that make it easier than ever to connect and monitor external systems. These integrations enable you to answer the big picture questions in your organization and tell your observability story.
Spring Boot is a very popular microservice framework that significantly simplifies web application development by providing Java developers with a platform to get started with an auto-configurable, production-grade Spring application. In this blog, we will walk through detailed steps on how you can observe a Spring Boot application, by instrumenting it with Prometheus and OpenTelementry and by collecting and correlating logs, metrics, and traces from the application in Grafana Cloud.
The Kubernetes integration for Grafana Cloud helps users easily monitor and alert on core Kubernetes metrics using the Grafana Agent, our lightweight observability data collector optimized for sending metric, log, and trace data to Grafana Cloud. It packages together a set of easy-to-deploy manifests for the Agent, along with prebuilt dashboards and alerts.
The promise: Order any groceries and essentials from Blinkit’s mobile app, and they’ll be delivered to your doorstep within 10 minutes. The process: Very difficult with a legacy logging tool. For Blinkit, the instant delivery service formerly known as Grofers that serves millions of consumers across India, their tech stack was beginning to interfere with business operations at a time when the company was hyperscaling due to its popularity.
Grafana 8.5 is here! Download Grafana 8.5 We’ve worked on a variety of improvements that focus on Grafana’s usability, data visualization, and security. For a full list of new features and capabilities, check out our What’s New in Grafana 8.5 documentation. You can get started with Grafana in minutes with Grafana Cloud. We have free and paid Grafana Cloud plans to suit every use case — sign up for free now.
