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Jira Service Desk reports
Jira Service Desk offers a variety of reports to help you track vital metrics, including SLAs, time to resolution, customer satisfaction, and performance trends.
How to set up the email channel in Jira Service Desk
Learn how to set up the email channel in Jira Service Desk so customers can raise requests and reply to agents right from their inboxes.
Hate goal-setting? Try this instead
Meet Cameron. She’s a product manager at a mid-sized tech company, tasked with the challenge of increasing usage of their mobile app. She knows she’ll need all hands on deck to make this happen. But, previously when she’s set team-wide goals like this, things have quickly fallen off-track.
Research shows productive teams do these 3 things
Ah, teamwork. When everyone’s in sync and productivity is high, working together is a dream. You meet your deadlines with ease, your brainstorms produce the best ideas, and working together is – dare I say it? – fun.
This is what the future of work in the enterprise looks like
If you work in an enterprise-scale organization, you’ve no doubt dreamt about the potential your organization would have if your teams worked together as well as the gears in a Formula 1 car. To be honest, this is what keeps Atlassians up at night too: trying to figure out how to get that optimal outcome with so many other factors and influences butting in.
How to migrate Mattermost to Kubernetes
At Mattermost, we aim to develop a product that is simple to deploy and manage. To this end, we recently examined Kubernetes, today’s most popular orchestration platform that uses containers.
How to rescue your 2019 resolutions by working smarter
Fun fact: according to the National Center for Biotechnology Research, 25% of us abandon our resolutions by January 7th. Just seven measly days into the year?!