5 IT Service Desk Reporting Tips
If you’re spending significant time creating performance reports that aren’t being read or acted upon, then it would be wise to look at these 5 IT service desk reporting tips.
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The simplest prioritization tip money can buy
Every time I get into a serious discussion about prioritization with the teams I coach, there’s a moment where someone does a big exhale (the kind where your cheeks puff out) and says “Let’s face it. We’re trying to do way too much and we’re kidding ourselves if we think we can do it at high quality.” And every time, they’re right.
Mattermost 5.10: Single sign-on for mobile, richer integrations and more
Mattermost 5.10 includes several new features that will help your team work better together.
How to Build a Healthy On-Call Culture
Raise your hand if you enjoy being buried in alerts or woken up at 2am? (Yeah... thought so.) Ever-rising customer expectations around high availability and performance put massive pressure on the teams who develop and support SaaS products. And teams are literally losing sleep over it.
After Agile, DevOps, and Lean IT: Modern Methodology in the Age of Disruption
In an age of disruption, increasingly complex and chaotic problems demand emergent or completely novel practices. Decades-old practices no longer work, raising difficult questions about the role of management in a world being disrupted by technology.
Product Keynote: Jira Service Desk, Opsgenie, Statuspage
Software has changed the way we work, and no one has had to adapt faster than the IT team. In this keynote, learn about the new developments across Atlassian cloud products targeted at helping IT teams meet the challenges of building a world-class operations, incident management and support organization.
Resolve Incidents Faster: Transforming Your Incident Management Process
Incident response teams are evolving, thanks to DevOps, agile, and today’s demand for always-on services. But, what’s the best way to respond when you’re faced with a complex mix of systems, software, and teams? Is there a way to respond faster, collaborate better, and continuously improve your incident management process?
Beyond IT: How to Use Jira Service Desk for Non-Technical Teams
Service desks have traditionally been used by IT and support teams. However, providing stellar service isn't limited to just those teams. From legal to marketing, managing facilities, and everything in between, teams are being bombarded and interrupted with requests.
DevOps vs. Compliance: A Guide to Having it All
Atlassian product teams use a blend of agile and DevOps practices. But there are still SOX and ISO compliance standards to meet when it comes to change management. What's a modern dev team to do? Join Guy Herbert, Atlassian's IT compliance lead as he shows how we combine peer review and build testing with a new approach to compliance in order to deliver customer value quickly while meeting our compliance obligations.
Portfolio for Jira: Plan for the future in an agile world
Portfolio for Jira Server and Data Center isn't your average roadmapping product. Instead of disjointed, static, and closed ways of creating project plans and roadmaps, Portfolio is an open, shared, and dynamic method of creating plans based on real-time data in Jira Software.