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Advertising-driven revenue models have become increasingly appealing to businesses across various sectors in recent years. This approach has gained significant traction among retailers, grocers, and commerce intermediaries seeking to diversify their income streams. However, the rapid evolution of these markets has often led to operations marked by manual interventions, disjointed systems, and fragmented data workflows.

AI costs can spiral out of control before you know it. One day you’re building an AI feature that promises to bring in a solid chunk of revenue for the company. The next day you’re obsessing over an astronomically high cloud bill that will significantly eat into your profits — or consume them entirely. To help you solve this problem, we brought in Jeremy Daly, Director of Research (and AI cost management guru) at CloudZero.

The state of customer experience (CX) in the United States has reached a critical juncture. Findings from Forrester's 2024 US Customer Experience Index (CX Index) revealed a concerning trend: a significant decline in overall CX quality, marking the third consecutive year of deterioration. CX quality has reached an all-time low since 2016, with nearly 40% of brands experiencing a decline.