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GenAI for customer support - Part 1: Building our proof of concept

Welcome to the Inside Elastic blog series, where we showcase Elastic's internal operations solving real-world business challenges. This specific series will shed light on our journey to integrate generative AI into our customer success and support operations, providing you with a behind-the-scenes look at our process. We’re blogging about this capability as we’re building it, and we’re excited for you to join the ride!

Redis is No Longer Open Source. Is Valkey the Successor?

Redis is no longer open source. In March 2024 the project was relicensed, leaving its vast community confused. But the community did not give up, and started work to fork Redis to keep it open. On my recent OpenObservabilty Talks episode, I delved into Valkey, a prominent fork of Redis.

Monitoring as Code and Checkly Listed in the Gartner Hype Cycle for the Second Consecutive Year

I'm excited to share that Gartner has included Monitoring as Code (MaC) as an emerging practice to their Hype Cycles for SREs again, the second year in a row. Since we founded Checkly, our vision has been that monitoring should sit in your repository, be codified, and scale with your software development. There is no alternative to MaC as it allows your engineering team(s) to work together, create and maintain checks, and ultimately own their monitoring.

Harness AI for financial services IT

IT operations teams in the financial services industry face serious challenges. Customers expect a seamless experience across a complex landscape including online platforms, mobile devices, and ATMs. Competition is fierce. Technology evolution continually disrupts the marketplace. These factors create obstacles for the teams tasked with ensuring near-perfect service availability while continuing to innovate.

How Technology Simplifies and Streamlines Your Trucking Fleet Operations

In the fast-paced and highly competitive world of trucking, efficiency is not just a goal but a necessity. Fleet managers and operators continuously look for innovative methods to boost productivity, cut costs, and enhance service delivery. Integrating technology into trucking fleet operations has become a game-changer, providing transformative solutions that simplify and streamline complex processes.

Implementing Tech Tools in Law Firms for Improved Time Management

Law firms thrive on efficiency where every billable hour counts. Lawyers constantly juggle deadlines, client communication, and complex casework. But the legal profession isn't immune to the time-wasters that plague other industries. Manual processes, disorganized documents, and inefficient communication can significantly hinder productivity.

5 Best Free AI Coding Tools

Have you ever found yourself bogged down by repetitive coding tasks or just curious how to speed things up? Enter AI coding tools-your new best friends in the coding world. These tools aren't just about cutting down coding time; they're revolutionizing how we approach coding problems, making the process more efficient and a whole lot more fun.