Automation has become a game changer for businesses seeking efficiency and scalability in a rather unclear and volatile macroeconomic landscape. Streamlining processes, improving productivity, and reducing incidence for human error are just a few benefits that automation brings. However, as organizations embrace automation, it’s crucial to ensure modern security measures are in place to protect these new and evolving assets.
At the beginning of 2023, I had a great conversation with Carlos Casanova, a Forrester Principal Analyst, in a recent webinar about how AIOps can help drive successful organizational change. According to our conversation, Carlos has divided the AIOps market into two camps: technology-centric (primarily APM/Observability players) and process-centric. PagerDuty is a process-centric solution leveraging multiple technologies.
When it comes to keeping your business’s lights on, you need to manage and orchestrate your operational activities, prioritize high-impact and urgent work, and maintain day-to-day precision. Trust is paramount during mission-critical, time-sensitive crisis response and the narrow margin for error means there is little room and low acceptance for generative AI hallucinations or false positives.
