Operations | Monitoring | ITSM | DevOps | Cloud

The Unplanned Show, Episode 4: Sriram Subramanian on Responsible Generative AI

Jul 12, 2023 By PagerDuty In PagerDuty
Generative AI is a rapidly-evolving ecosystem with a lot of attention. In this episode, Dormain Drewitz asks Sriram Subramanian about the main challenges to responsibly implement generative AI, including content that’s harmful, inaccurate or violates privacy or security standards. Sriram discusses Microsoft’s 6 tenets to responsible generative AI, as well as the notion of shared responsibility between platform providers and foundational LLMs and the developers and data engineers building on top. Sriram also answers questions about where to get started safely with generative AI and shares his framework for identifying opportunities to add value.
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PagerDuty Extends Operations Cloud Leadership into AIOps and Automation

Jul 11, 2023 By Jonathan Rende In PagerDuty

Forrester Names PagerDuty a Leader in first-ever Process-Centric AIOps Wave From helping pioneer the DevOps movement to establishing best practices around service ownership to being the standard in incident response, PagerDuty has a long history of leadership. PagerDuty is honored to add to this list and now be recognized as a leader in the AIOps and Automation space by Forrester.

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Strengthen Your DORA Metrics with PagerDuty

Jun 30, 2023 By Mandi Walls In PagerDuty

For technical teams, the findings from DORA provide a model for measuring and improving performance. With almost a decade of data gathered from more than 33,000 professionals worldwide, the capabilities and frameworks detailed by the research help teams pinpoint areas for improvement and areas to celebrate. The team at DORA categorizes capabilities into three sections: Technical Capabilities, Process Capabilities and Cultural Capabilities.

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The Unplanned Show, Episode 3: LLMs and Incident Response

Jun 27, 2023 By PagerDuty In PagerDuty
A software engineer, a data scientist, and a product manager walk into a generative AI project… Using technology that didn’t exist a year ago, they identify a customer pain point they might be able to solve, build on teammates’ experience with building AI features, and test how to feed inputs and constrain outputs into something useful. Hear the full conversation here.
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PagerDuty Operations Cloud Product Demo

Jun 21, 2023 By PagerDuty In PagerDuty
Check out the PagerDuty Operations Cloud in action. It detects and analyzes event data from across your digital operations, automates infrastructure and workflows, and mobilizes the right team members to minimize the impact of disruptive events on customers, employees, and brand reputation. It will help your teams free up time, reduce operations costs so you can deliver seamless experiences for your customers.
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PagerDuty External Status Pages

Jun 21, 2023 By PagerDuty In PagerDuty
External Status Pages offer public audiences a unified source of truth about your infrastructure’s health. This feature can be customized to fit your brand’s look and feel, and you can define different views and sets of Business Services to display. Product Manager Jacky Leybman joins the stream to show off how customers can stay informed about ongoing incidents and read status updates, or subscribe to your status page to receive notifications via email.
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Top 5 Use Cases for Custom Fields on Incidents

Jun 15, 2023 By Ariel Russo In PagerDuty

Chasing down critical information in disparate systems of record while trying to resolve an incident can make an already stressful situation even more taxing. Extra clicks, extra logins, copy/paste, socializing that information with other responders–it all wastes time and introduces more room for human error. Now PagerDuty customers can use Custom Fields on Incidents to enrich their incident data.

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