Operations | Monitoring | ITSM | DevOps | Cloud

How platform and SRE teams are using Mezmo's open-core agent framework — with any LLM, any tools, any observability backend.

Elixir’s “let it crash” philosophy is one of the best ideas in modern software design. Supervisors restart failed processes, the system self-heals, and life goes on. It’s like having a really good immune system. The problem is that a really good immune system can also hide chronic conditions. A GenServer crashing and restarting is working as designed.

Here’s a scenario most IT teams know too well: a single error message lights up the monitoring dashboard at 2 a.m. Within seconds, calls are coming in from customers. Within minutes, the revenue meter is running. If your team is still figuring out who owns the incident while that meter ticks, you’ve already lost precious time. According to 2024 EMA Research, unplanned IT downtime now costs organizations an average of $14,056 per minute, rising to $23,750 per minute for large enterprises.

Seer is our AI agent that takes bugs and uses all of the context Sentry has to find the root cause and suggest a fix. We use it all the time to help us improve Sentry. Seer fixes Sentry. More recently, Seer has been helping us fix itself — Seer fixing Seer. An upstream outage triggered a bit of an avalanche, revealing a bug that had been hiding away for months. When it came time to fix it, Seer pointed us exactly where we needed to look.