Operations | Monitoring | ITSM | DevOps | Cloud

In the world of IT, it’s common to see the terms CRM and ITSM being thrown around without much explanation of what they are and what they achieve in the grand scheme of things. The truth is that these tools are integral to any company’s success and learning to identify what they are —and most importantly how they work, should clear up any doubts when trying to implement them in day-to-day IT operations.

Planning for potential security incidents has become a crucial element in every organization’s business strategy in today’s complex landscape of data theft, security breaches, and cybercrime. Surveys revealed 41% of business investors and analysts are becoming increasingly worried about cyber threats. One way for organizations to achieve cybersecurity readiness and instill confidence among stakeholders is to build a robust security incident management plan.

This is our 12th monthly product newsletter, and every month our team has shipped code to make SigNoz better for our users. Our latest release is special! It is not only packed with much-awaited user-requested features, but it is also the first time our team met in person to ship a release together. Yes, after 12 months of seeing each other on Zoom, we finally got a chance to see each other in person during our week-long workation.

The Twelve-Factor methodology is a set of best practices for developing microservices applications. These practices are segregated into twelve different areas of application development. Twelve-factor is the standard architectural pattern to develop SaaS-based modern and scalable cloud applications. It is highly recommended by AWS if you are building containerized microservices. In this article, we will guide you on how to develop applications that will use microservices deployed on containers in AWS.

Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. In this edition, we’ll learn what decision intelligence is, how it could help businesses, and much more. Illustrated by Derrick Roy We covered the basics of decision intelligence (DI) in an earlier Five worthy reads blog. In this blog, we’ll take a look at how it is going to help businesses flourish in 2022.

Organizations must update their ransomware protection at the same pace that as the attackers changes their tactics. The ransomware scourge continues, with incidents hitting a U.S. record in the second quarter of 2021, as attackers expand into vertical industries and target critical infrastructure. Ransom demands have also been growing. According to IT Governance, the average decryption key rate from attackers is $140,000 yet many organizations end up paying much more than that.

While meetings are part of today's organizations, they can also bring some frustration preventing one from scratching its TODO list. It can be a good idea to try to promote asynchronous mediums such as Notion pages, Slack channels, etc. This page aims to bring some insights regarding WHEN / WHY holding or not a meeting.