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auvik

The role of network automation in AI-driven businesses

Jun 16, 2025 By Rebecca Grassing In Auvik
AI adoption is accelerating across nearly every industry. According to McKinsey’s 2025 State of AI report, 78% of organizations now use AI in at least one business function, up from just 55% the year prior. From real-time analytics to generative tools and process automation, AI is becoming a fundamental part of how modern businesses operate and compete.
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cfengine

Change in behavior: Policy function findfiles

Jun 12, 2025 By Lars Erik Wik In CFEngine
Here comes a profoundly belated blog post on a behavior change. Better late than never. Due to various bugs with the glob engine on Windows, we decided to rewrite it in CFEngine 3.24.0. Not only does the new glob engine resolve these bugs on Windows, but it also adds support for brace expansion on all platforms. E.g. findfiles.cf command output.
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resolve

The Future of IT Is Human + Agentic: How Zero Ticket IT Is Reshaping Tech Careers

Jun 10, 2025 By Mor Peter In Resolve
Automation has always stirred up fears of job loss. For IT professionals, the conversation has only grown louder with the rise of AI. But the truth is that the future of IT is not about replacement—it’s about reinvention. For decades, IT has been defined by its firefighting: manually resolving tickets, managing endless alerts, and fielding repetitive service requests. These tasks are ripe for automation, but automation doesn’t eliminate the need for IT talent.
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puppet

Open Source Automation Tools: Popular Options & How to Choose the Right One for Your Needs

Jun 9, 2025 By Puppet In Puppet
When looking at the broad landscape of IT automation tools, you’ll find dozens (if not hundreds) of tools that seem like viable solutions to your automation needs. Almost all of those tools can be broken down into two categories: Open source automation tools and commercial automation tools. (Open source automation tools with a commercial offering are still considered open source, even if the commercial edition has a price tag.)
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Watch Automation in Action - Live! (June 2025)

Jun 5, 2025 By Resolve In Resolve
Tired of endless alerts, escalating ticket volumes, and constant firefighting? It’s time to take back control. Join our next live demo to see how the Resolve platform orchestrates workflows that actually work! Reduce noise, slash resolution times, and free up your IT and network teams to focus on what really matters. We’ll show you how Resolve can: Get an exclusive, behind-the-scenes look at how automation and orchestration can help you scale your operations efficiently.
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resolve

AI Service Desk Showdown: RITA vs. Legacy Chatbots

Jun 3, 2025 By Ari Stowe In Resolve
Over the last decade, IT teams have leaned on chatbots to manage rising support volumes, aiming to deflect tickets and lighten the burden on overworked service desk agents. These legacy chatbots served a purpose—but today they’ve hit a wall. Static responses and script-based flows can’t keep pace with the expectations of modern digital workers or the dynamic needs of enterprise IT. That’s where a new kind of intelligence emerges.
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puppet

System Hardening Explained: Types, Techniques, Examples & Mistakes to Know

Jun 2, 2025 By Robin Tatam In Puppet
The broad umbrella of today's IT security includes standards, tools, technologies, and human practices that reduce risk and protect your systems. System hardening is one conceptual catch-all for those components of IT security — but what does system hardening mean in relation to your actual day-to-day operations? And how do you achieve system hardening without burdening your whole team?
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The Key Differences Between Manual and Automated Mailroom Operations

The Key Differences Between Manual and Automated Mailroom Operations

May 30, 2025 By OpsMatters In OpsMatters
Mailrooms have evolved significantly in recent years, transitioning from traditional manual processes to automated solutions. This shift has transformed how businesses handle incoming and outgoing mail. Understanding the differences between manual and automated mailroom operations can help companies optimize their processes, reduce costs, and enhance productivity.
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