Operations | Monitoring | ITSM | DevOps | Cloud

Agentic Workflows That Actually Work (and Don't Take Six Months to Deploy)

There’s a hard truth in IT: everyone wants automation, but nobody wants to wait six months (or more) to get it off the ground. Traditional automation initiatives are often bogged down in backlog, scripting complexity, and integration chaos. That’s exactly what makes agentic workflows different. Agentic workflows don’t just automate tasks; they act. They understand intent, operate autonomously, and improve over time.

The Right Way to Automate SMS in Your Ops Stack

SMS messaging continues to be one of the most effective channels for time-sensitive communication. In operations environments where every second counts, it offers a direct line to the right person, fast. But too often, SMS is bolted onto workflows as an afterthought, leading to unreliable delivery, alert fatigue, and unnecessary manual overhead. Automation solves most of these problems-but only when done correctly.

Top 5 Transactional Email Services for 2025

Transactional emails form an important business communication channel for customers. Automated messages like order confirmation, password reset, or shipping updates are crucial and create trust. Prompt delivery of such important emails is vital, and can be achieved by selecting the right transactional email service provider. The last thing you want is a solution that will disrupt your business as you grow. You need one that will guarantee you good deliverability and offer the features you require.

Fix Vulnerabilities Faster: Puppet's Advanced Patching Solution

Break down patching silos and remediate vulnerabilities faster with Puppet. Most CVEs sit unaddressed for weeks, even after your scanner picks them up. Vulnerability Remediation in Advanced Patching (a Puppet Enterprise Advanced exclusive) gives Security and Ops teams an easy-to-use dashboard for finding, fixing, and reporting on vulnerabilities. No more tossing CVEs over the fence. No more finger-pointing when things go wrong. Just swift, efficient vulnerability management.

The Case for Intelligent Automation in Network Operations

In the last decade or so, network infrastructure has undergone a massive transformation. With the rise of hybrid cloud, distributed applications, and software-defined everything, managing networks has become exponentially more complex. What used to be a stable, predictable environment is now a constantly evolving system of interconnected services, protocols, and devices, each with its own telemetry, APIs, and failure models.

Why Branding Still Matters in the Age of DevOps and SaaS Automation

In a landscape dominated by automation, CI/CD pipelines, and observability dashboards, branding can feel... secondary. After all, if your platform ships fast, scales reliably, and integrates with everything - why should anyone care what it looks or sounds like? The answer is simple: they do.

Prevent Non-Person Accounts (NPA) Expiration Outages with Resolve

Expired non-person accounts can silently break system integrations and cause major outages—often overnight. In this video, see how Resolve automates the detection and extension of non-person account expirations across systems. Learn how to eliminate manual tracking, reduce risk, and keep your critical services running smoothly.

IT Task Automation: Best Practices and Use Cases for IT Management with Pandora FMS

IT teams must handle a large number of tasks on a daily basis. Many of these tasks, while essential, are repetitive: resetting passwords, rebooting servers, monitoring logs for errors, applying patches… When performed manually, they can overwhelm technical staff and compromise operational efficiency. IT automation has emerged as the answer to this challenge. It involves using scripts and specialized tools to automatically execute these and other tasks that previously required human intervention.

Demo: Running a Patch Job with Puppet Advanced Patching

With Puppet, patching is faster and easier than ever. Watch this video to learn how to set up and run a patch job with Advanced Patching in Puppet Enterprise Advanced. Puppet's Barr Iserloth and Liam Sexton cover activating Advanced Patching, creating a patch group, and running a patch job from the Puppet Enterprise console. Highlights include the easy-to-use patching GUI, custom patch groups for cross-OS patching, streamlined scheduling that obeys your defined maintenance and blackout windows, and reporting that shows you where each patch was applied.