I want to walk you through how incident management has evolved, drawing from real data and the experiences of some of the most sophisticated tech organizations out there. I'll also introduce you to a framework we’ve developed at incident.io: the Incident Maturity Model. This framework is the result of thousands of conversations with companies and provides a clear roadmap to help your organization improve its incident management practices—no matter where you're starting from.

In today’s world, where technology underpins nearly every aspect of business, IT systems play a critical role in ensuring smooth operations. However, what happens when something goes wrong? When systems fail or services are disrupted, businesses face what’s commonly known as an incident. For someone who is not technical, the idea of an IT incident can seem scary. However, it is a simple and organized process when explained clearly.

CFEngine works by defining a desired state for a given context and converging towards that goal. Given there is no fixed starting point and that the current context might change wildly it can be challenging to succinctly answer the question “What would CFEngine do?”. In Feature Friday: Don’t fix, just warn we saw how an individual promise could be made to warn instead of trying to automatically converge towards the desired state, a granular --dry-run mode.

Long-running queries in MySQL can significantly impact the performance and availability of your database. They can consume server resources, lock tables, and block other queries, leading to cascading performance issues. In this blog, we will explore why long-running queries occur, how to detect them, and best practices for managing and optimizing them.

Platform.sh teams are always striving to ensure a safe space for all developers within our product. And this consistent diligence led to the Platform.sh Engineering team discovering a security vulnerability in the golang.org/x/crypto/ssh package on 5 September 2024. Upon investigating an unexpected Panic: runtime error: invalid memory address or nil pointer dereference message in our edge proxy, the engineers discovered a misimplementation of the PublicKeyCallback function.