Operations | Monitoring | ITSM | DevOps | Cloud

Webinar

The future of automation - from slow to hyperflow

Automation has been the harbinger of change since the start of industrialisation. From Roman aqueducts to conveyor belts, and from water wheels to modern computing, automation has represented the pinnacle of human innovation of its time. Making it an essential catalyst for change and a critical step to the next industrial revolution. But with mission critical software application being at the heart of modern industries, automation is not only a pinnacle but a base layer for the fourth industrial revolution.

Forrester Perspective: State of Uninterrupted Enterprise Service Management | ESM

Description: Challenges organizations face in setting up enterprise service management and the types of solutions required to address them. Speakers: William McKeon-White, Analyst, Forrester Research, Nirmal Krishnamoorthy, Senior Manager - Product Marketing, Freshworks Duration: 28 mins

ITOM | Anywhere Operations - An Operational Mindset to Remain Uninterrupted and be Unstoppable

Description: Find out what it means to adopt the ‘Anywhere Operations’ strategy, the challenges organizations face in adopting such a strategy, and practical situations where these can be implemented.

Top 10 Priorities for Tech Leaders in 2022 | IT Leaders | CIOs

Description: Top priorities for CIOs and IT leaders, expected changes to budgets and staffing, technology adoption trends, and the business mandates for technology organizations in 2022, and beyond Speakers: Christopher Key, Global Practice Leader, The Hackett Group & Joy Su, Senior Director, Product Marketing, Freshworks Duration: 28 mins

4 Key ITSM Trends for 2022 | ITSM Trends | CIOs

Description: Four Key ITSM Trends for 2022 and what leaders can do to deliver a modern service desk which not only meets expectations of its users, but helps agents do more than ever before Speakers: David Wright - Chief Value & Innovation Officer at SDI, Angelica Reyes - Head of EU & UK Marketing at Freshworks. Duration: 30 mins

Employee Experience - The New Competitive Advantage Driven by IT | EX | ITSM | ESM

Description: A deep dive into service management’s integral contribution to customer service and gaining a new competitive advantage through the delivery of unparalleled employee experience. Speakers: Karen Ferris, Author, Speaker, Change Expert, and Ben Pluznyk Director & Country Manager - Australia & New Zealand, Freshworks. Duration: 22 mins

Top 3 Ways Remote Working Has Unknowingly Increased Your Security Risk

Users across the globe have left their office buildings along with the safety and security of the workplace. This has left companies at their most vulnerable because the full scope of their security exposure is unknown. Attackers are wise to the gaps and vulnerabilities that come from remote working. Not only has the attack surface increased in recent months, but the volume of COVID-19 spam, phishing attacks and malware has also skyrocketed.

Uncovering the Manufacturing Security Risks in Today's Hybrid Working and Industry 4.0

Managing cyber risk is now a business imperative for manufacturing organizations to enjoy the benefits of Industry 4.0 and/or the move to long term hybrid working without falling victim to debilitating, expensive and public cyberattacks. As sophisticated threats including ransomware gangs and state-sponsored actors identify manufacturing as a preferred target, manufacturers struggle to respond to this threat with their current security tools and practices.