The shift of the Information Technology Infrastructure Library (ITIL) 4 from process to value helps IT service management (ITSM) service providers demonstrate business value and adapt to change so they can meet business needs and customer expectations and thrive in an ever-changing technology landscape. However, in the face of an increasingly complex digital business environment, managing the diverse components of IT service operations can be challenging.

It’s 2023. In today’s world, every company and individual, regardless of their industry, relies on software to increase productivity. Our users expect our technology to be available and reliable at all times. If your software serves businesses within a single country during regular working hours, they expect it to be available throughout that time. Easy, right?

So, you’ve ventured into the world of Site Reliability Engineering (SRE) and DevOps. Exciting, isn’t it? Yet, amidst the code, deployments, and system architectures, there’s a silent hero that often goes unnoticed — the humble status page. In this dynamic environment, it’s not just about keeping systems up but communicating effectively when they aren’t. That’s where Uptime.com steps in, like a superhero in a world of mortal website monitoring services.

Tool rationalization, sometimes called tool consolidation, is the systematic analysis of observability and monitoring tools, the consideration of onboarding new tools to fill gaps, and the retirement of unnecessary tools. Perhaps you and your IT team are struggling with constantly buying new tools to meet a very niche use case to unlock new capabilities.

Incident management tools are often built for engineers to solve technical issues. On the surface, thinking of incident management as an engineering problem makes sense, and it’s an approach that’s widely used by many organizations from small startups to large enterprises. When there's a problem like a checkout page failure or a server crash, it’s natural for engineers to spring into action, declaring and resolving these incidents.

Canonical and Spectro Cloud have collaborated to develop an effective telco edge cloud solution, Cloud Native Execution Platform (CNEP). CNEP is built with Canonical’s open source infrastructure solutions and Spectro Cloud’s Palette containers-as-a-service (CaaS) platform. This technology stack empowers operators to benefit from the cost optimisation and agility improvements delivered by edge clouds in a highly secure and performant way.

As another year at KubeCon + CloudNativeCon (CNC) draws to a close, the latest installment in Chicago might be one of our favorite ones so far! With talks having an ever greater focus on the impact of sustainability and inclusion within the community, we loved getting involved in the conversation about how we can make the cloud a better solution for all.

Workplace Search functionality will merge with Elastic Search in the future. Here’s what you need to know. Recent advancements in generative AI technologies have opened up a wave of possibilities with search. As developers build new experiences, users are adopting new ways of using search — from search queries written in natural language, to searching by uploading images or voice samples.

Last week a major internet outage took out one of Australia’s biggest telecoms. In a statement out yesterday, Optus blames the hours-long outage, which left millions of Aussies without telephone and internet, on a route leak from a sibling company. In this post, we discuss the outage and how it compares to the historic outage suffered by Canadian telecom Rogers in July 2022.

Wow, can you believe it’s been a year since we announced Cribl Search and redefined the search process for observability and security data? Even though the product is just wrapping up its first year, Cribl Search has achieved unrivaled growth in both user adoption and expansion of product capabilities. Why?