IT Service Continuity Management: How to Build an ITSCM Plan
Most IT teams have a recovery plan somewhere. It was written for a disruption that has not happened yet, and tested less often than anyone admits. The gap rarely sits in the technology. Nobody agreed which services come back first, or how fast. There was time to settle that calmly, and it went unused. IT service continuity management is the ITIL practice that settles those questions in advance. In this blog, you will: By the end you will know what belongs in an ITSCM plan and who has to agree to it.