Operations | Monitoring | ITSM | DevOps | Cloud

With Puppet, the power of IT automation empowers you. Too many companies use patchwork solutions for configuration management and IT automation, leading to unmanageable complexity and huge security risks. IT operators are on-call day and night to address security breaches, and toil for weeks manually provisioning servers. But no one would expect you to wash 10,000 dishes by hand — so why are IT operators expected to configure 10,000 servers manually?

There are two doors for IT problems: people calling the help desk and machines firing alerts. Both usually end up as tickets. That ends now. Resolve’s agentic automation fixes issues at the source.

In the sixth episode of Masterclass 2025, learn how to set up the essential change management configurations in ServiceDesk Plus Cloud. We will go over how to build change templates for the various change types, craft a visual workflow builder for deploying changes, and leverage release and project management capabilities to ensure the successful deployment of changes.

Major enhancements are planned for the Apple ecosystem, focusing on app management and productivity improvements. Ivanti's platform will receive updates to enhance security and manageability. Upcoming features include improvements to the admin experience, fixes for username errors during sync, and new capabilities for controlling configuration distribution, all aimed at enhancing user experience and operational efficiency.