The latest News and Information on Microsoft 365 and related technologies.
Since early 2020, there has been a massive growth in the number of active Microsoft Teams users and organizations deploying Teams; now, there are more than 200 million monthly active users across the globe. With an increase in market share, it’s one of those applications that you either expect an organization to be already using or planning to deploy out to their environment sooner rather than later.
In recent years self-service has become an imperative for many businesses. Offering comprehensive self-service options like a customer knowledge base, chat, and community forums plays a huge role in the self-service success. And, maybe even more critically important is unifying those different support channels, so that requests are captured, processed, and responded to within a single system.
With Microsoft Teams usage continuing to increase, it was only a matter of time until we also saw the rise of Teams voice through PSTN. Even though this requires more expensive Microsoft 365 licenses, the return on investment can be significant purely based on the pricing structure but sizable savings can be realized when it comes to management overhead costs. However, it can be a challenge to ensure PSTN call quality for all your business lines and users.
With web browser-accessed applications reaching record levels, employees are now spending most of their productive work time inside a cavern of business web applications. These may be custom applications built by a company for specific business purposes, or commercial SaaS applications for important functions such as collaboration, workflow management, scheduling, communication, transactional business, single sign-on, development, service desk, CRM, HR, and others.
Learn how to make the Azure Monitor a valuable tool to monitor your Microsoft 365 subscription, including services such as Exchange, SharePoint, Teams, OneDrive, and more. See how the Metric Explorer in Azure Monitor will work for you, including addressing custom metrics quickly. Understand how to display Log Analytics metric data in PowerBI Reports and Azure Monitor Workbooks. Join this educative and fun session about Azure and Microsoft 365, united into one magnificent monitoring solution.
