Operations | Monitoring | ITSM | DevOps | Cloud

Managed DEX for Service Desk Optimization | Improve IT Support with Teneo

See how Teneo Managed Digital Employee Experience (Managed DEX) helps IT and service desk teams identify and resolve employee technology issues faster. By giving service desk engineers greater visibility into the digital employee experience, Managed DEX helps teams understand what is affecting users, investigate problems more efficiently, and move from reactive troubleshooting toward proactive IT support.

Managed DEX for Application Performance | Find and Resolve Issues Faster

See how Teneo Managed Digital Employee Experience (Managed DEX) helps IT teams identify the root cause of application performance issues and resolve problems faster. Teneo Managed DEX gives service desk and IT teams deeper visibility into application crashes, response times, hang time, wait time and user experience across different application versions. In this short video, see how Managed DEX can help teams.

Vulnerability Fatigue: When Discovery Outpaces Remediation Capacity

Recent findings from Anthropic’s Project Glasswing offer a useful indication of where vulnerability discovery may be heading. Anthropic reported that it and its partners had used Claude Mythos Preview to identify more than 10,000 high- or critical-severity vulnerabilities across the software they reviewed. More significantly, Anthropic reported that the bottleneck had shifted from finding vulnerabilities to having the capacity to verify, disclose, and patch them.

How to Identify Shadow AI with Teneo Managed DEX

What is Shadow AI, and how can IT teams identify unsanctioned AI tools being used across their organization? In this short video, see how Teneo Managed Digital Employee Experience (DEX) can provide visibility into AI application usage, helping organizations uncover Shadow AI and better understand which AI tools employees are actually using. With Teneo Managed DEX, IT and security teams can gain greater visibility into emerging workplace risks, including unauthorized or unmanaged AI applications that may create security, data privacy, governance, or compliance concerns.

Using AI to Govern AI: Why Security Needs to Operate at Machine Speed

What caught my attention in the recent OpenAI and Hugging Face incident wasn’t any one exploit. It was the way the models could keep progressing across systems, combining techniques and acting with a level of speed and persistence that changes how security teams need to operate. The incident emerged during internal cybersecurity evaluations in July 2026.

Smarter Device Refresh Decisions with Teneo Managed Digital Employee Experience (DEX)

How do you know which employee devices really need to be replaced? Teneo Managed Digital Employee Experience (DEX) gives IT teams the visibility and data they need to make smarter device refresh decisions based on actual device health and user experience.

Teneo Managed DEX: How to Resolve Microsoft Teams Issues Faster

See how Teneo Managed DEX helps IT teams identify and resolve Microsoft Teams issues faster, often before they become another service desk ticket. In this Managed DEX example, Teneo shows how Digital Employee Experience (DEX) monitoring and automated remediation can help detect a Microsoft Teams problem, take action and get the employee back to work faster. Teneo Managed DEX helps organizations.

CAASM in Action: Continuous Cyber Asset Management with Teneo & ThreatAware

See how Teneo’s CAASM solution, powered by ThreatAware, helps security teams continuously manage and monitor their cyber asset landscape. In this short demo, discover how ThreatAware makes it easier to create focused asset views, identify areas that need attention, and schedule reports to keep teams informed, helping turn cyber asset visibility into ongoing action. Teneo and ThreatAware bring your security data together to help you uncover gaps, improve cyber hygiene, and reduce risk across your attack surface.

NYDFS Part 500 Asset Inventory Requirements: How Technology Can Support Section 500.13

Financial-services organizations may already have multiple tools telling them what exists across their environment. The problem is that those tools do not always agree. An endpoint platform may recognize a device that a vulnerability scanner does not. A network system may identify an active device that is missing from another asset record. The same device may even appear under multiple names across different platforms. That creates a simple but important question: Which view can you trust?