I’m excited to announce that ServiceNow is ranked No. 1 in the Gartner® Market Share report for AIOps for the second year in a row. We’re also ranked No. 1 by market share in the IT operations and IT service management categories.1 We believe this confirms that ServiceNow is delivering on its promise to keep digital services running around the clock while providing exceptional customer and employee experiences.

Cloudsmith celebrates being honored with two prestigious G2 awards: "Best Relationship Summer 2023" and "High Performer Summer 2023". Discover how our commitment to exceptional customer service and a best-in-class software supply chain management platform earned us these badges. Cloudsmith celebrates being honored with two prestigious G2 awards: "Best Relationship Summer 2023" and "High Performer Summer 2023".

Fourteen years after it all started – and with several previous phases or "eras" on our backs – we're entering what is probably (up to now, at least) the most promising stage of InvGate. After much thought and deliberation, I'm proud to announce that we have found the right partner to help us take InvGate to the next level.

Forrester Names PagerDuty a Leader in first-ever Process-Centric AIOps Wave From helping pioneer the DevOps movement to establishing best practices around service ownership to being the standard in incident response, PagerDuty has a long history of leadership. PagerDuty is honored to add to this list and now be recognized as a leader in the AIOps and Automation space by Forrester.

We are thrilled to announce that, for the third consecutive year, Datadog has been named a Leader in the 2023 Gartner® Magic Quadrant™ for APM and Observability. We believe that this placement reflects Datadog’s continued commitment to understanding our customers’ most complex challenges and building products and services that give them the visibility they need into their applications.

Consistent performance and continuous improvement: these are the fundamentals we should aspire to in the world of cloud software delivery. We focus on ensuring our systems become more consumable, enjoyable and innovative. We seek to make customers’ lives easier and more productive through incremental achievements, and doing a better job, every day.

When the Gartner Magic Quadrant Report came out in 2022, we did the professional equivalent of a spit take, then cheered wildly. NOT ONLY did they include observability for the first time ever in their newly revamped 2022 Magic Quadrant for APM & Observability, but they also put us in the Leader Quadrant—our debut appearance!

As the world continues to shift toward a remote-first or hybrid work model that relies heavily on cloud applications and SaaS, new business challenges have emerged for the IT industry. One of these challenges we’ve been tracking here at Auvik is the lack of management for SaaS applications and the risks this kind of shadow IT can bring to a business. That’s why we think the 2022 Gartner Market Guide for SaaS Management Platforms (December 2022) is so critical.

In technical support, ensuring customer satisfaction and quickly resolving issues are of utmost importance. At Honeycomb, we embrace a comprehensive approach by using our own platform—not only for engineering purposes, but to also empower our support team. By utilizing Honeycomb, our support engineers can monitor, troubleshoot, and investigate customer issues with great efficiency.

I’m excited to announce that ServiceNow has been named a Leader in The Forrester Wave™: Low-Code Development Platforms for Professional Developers, Q2 2023. We believe this validates our leadership in low-code innovation. According to the report, “ServiceNow continues to build on its IT credibility with focused, useful low-code innovations to address the technical and governance challenges of scaled, decentralized development and widespread automation.