Collaboration tools like Slack and Teams are here to stay. They’re very much inseparable from the distributed workforce that we all continue to find ourselves in. A robust set of integrations are then an essential part of today's monitoring and observability platforms. Feeding Catchpoint data into your support team via a Slack channel could be the difference between catching a disruption early or having to respond to a full-blown outage.

All of us here at Catchpoint are passionate about continuously innovating and improving our product to make our customers’ lives better. Part of this process involves regular product releases is – and this latest one, Hercules, is no exception. A big focus area for this release has been improving the usability, quality, and performance of the Catchpoint portal and agent.

Efficient root cause analysis is vital to incident management. How quickly an issue can be understood determines the mean time to resolve (MTTR), which directly impacts the digital experience. When there is a sudden outage or a performance degradation, root cause analysis can become laborious given the complexity of all the components involved and the potentially huge amount of observability data generated from different sources.

The content delivery network (CDN) has been an integral part of application infrastructure for more than two decades. A CDN is critical to the end-user experience, but it is no longer considered to be just a caching server. It has evolved to provide security from cyber threats, including DDOS attacks along with front end optimization. Although CDN services are now an indispensable part of any application infrastructure, visibility into CDN performance remains limited.

Many organizations immediately pivoted to a largely remote workforce in March of 2020. For many IT teams, across all industries, this meant a huge rushed effort to make sure employees had the technology to work from home effectively. Fortunately, many companies, specifically in the insurance industry, already had remote workers and have weathered this transition well.

Cox Automotive is a global company with over 40,000 auto dealer clients across five continents. The company, which houses Kelly Blue Book, Autotrader, and 25 other brands, was built through acquisitions. Its IT Operations team is tasked with bringing them together under the Cox Automotive umbrella and ensuring “a good, consistent experience” for its customers worldwide.

Slack is one of the most popular tools for communication and collaboration used by large enterprises as well as small organizations. One of the amazing features of Slack is its ability to work with other tools to provide additional functionality that would not be readily available otherwise. Catchpoint integrates with Slack to provide our customers with enhanced performance monitoring and incident management. In this blog post, we look at the recent updates in the Catchpoint-Slack integration.

In our last blog post on monitoring employee experience, we discussed the challenges most organizations face when trying to ensure optimal end user experience in Daas/VDI environments. We also discussed how the Catchpoint platform is uniquely positioned to help our customers monitor employee experience efficiently - In the second part of the series, we discuss a real customer use case.

Measuring digital employee experience is currently the focus of most corporate IT teams. IT teams are now responsible for ensuring employees can collaborate and get work done irrespective of where their workspace is located - remote, in-office, and/or hybrid work locations. As the remote and hybrid workspace strategy evolved and became the norm over the last year, digital employee experience monitoring tools are in the spotlight.