Operations | Monitoring | ITSM | DevOps | Cloud

Every DEX journey starts with challenges—but the real story is in how you overcome them and build lasting impact. In this session, Rebecca Hall and Mark Milano of Eversource will share how they tackled the pain points that initially drove their adoption of Nexthink, from visibility gaps to IT service inefficiencies. They’ll highlight the early wins that built momentum, including key integrations with their ITSM tool and ROI realized through targeted use cases.

Large-scale enterprises like UPS face the challenge of ensuring global employees adopt business-critical HR applications effectively without overburdening IT. In this session, John Hampton, Senior Leader at UPS, will share how his team used Nexthink Adopt to embed in-app guidance, contextual self-help, and proactive reminders, helping employees complete tasks accurately the first time while reducing support dependency in Workday and Cornerstone on Demand. With analytics providing visibility into adoption gaps and user behavior, UPS achieved measurable gains in productivity, accuracy, and employee experience.

Guided by five strategic ambitions—sustainability, experience, innovation, focus, and operational excellence—GSK’s journey with Nexthink has grown from a standard deployment into a dynamic, insight-led philosophy shaping every facet of its workplace experience.

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